Who We Are:

We are a premier social service provider dedicated to housing and healing the disenfranchised and forgotten through a system of love, care and compassion. We envision a world that is guided by a balanced moral compass, where everyone has equal access to community services and resources that will end homelessness once and for all.

Position: Case Manager

Job Type: Full-time, 8:00am - 4:30pm (flexible if needed)

Starting Salary Range: $20 to $25 an Hour

Immediate Start Available!!!

What We Offer:

An outstanding benefits package and numerous opportunities for growth and advancement in our organization.

• Paid Holidays including Employee's Birthday Off
• Earn PTO that increases with tenure
• Flexible Work Schedule
• Medical Insurance Offering 3 HMO plans with Kaiser and Blue Anthem Cross, and also a PPO Plan.
• Dental Insurance, both HMO & PPO options
• Life and AD&D insurance 100% employer paid
• Long Term Disability
• 401K Plan: Serenity offers a standard 401k plan with 100% employer match up to 3% of salary
• Employee Assistance Program
• Employee Referral Program
• Additional Optional Benefits such as Aflac and Legal Shield

What We Ask:

JOB SUMMARY

Under normal supervision, provide strong clinical and case management to ensure client receives high-quality care that exceeds DHS/ODR standards for services. This position is responsible for maintaining the highest quality provision of direct individual and group therapeutic and case management services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

The essential functions include:

• Provide individual intensive case management and outreach based on the needs of the patients;
• In collaboration with patients and the SRC team, evaluate needs of patients and development treatment/service plans accordingly;
• Develop effective, trusting relationships with patients, with a focus on facilitating independence, empowerment, and improved physical and mental health;
• Assist in involving patients in daily activities and scheduled appointments, budgeting, facilitating socialization, health and housing maintenance, community integration, and achieving life recovery;
• Develop and maintain complete, accurate, and current patient records in electronic databases as required by SRC and county standards;
• Provide case updates as requested by supervisor and in SRC team meetings;
• Provide input and evaluation of programming as a participant of SRC’s quality improvement program;
• Ensure that mental health services are reflective of SRC model which emphasizes customer choice, harm reduction, and psycho-social rehabilitation;
• Cooperatively and cohesively work with other patients of the multidisciplinary team and SRC departments, including active participation in department and agency staff meetings and trainings;
• Collaborate in the development and provision of clinical trainings;
• Complete Adult Initial Assessment, Discharges, and Progress Notes on time and within industry, DHS, ODR, and SRC standards of practice without exception;
• Meet productivity goal of a minimum of 65% of work time in direct service provision; ? Assist in providing clinical information and support to the SRC treatment team;
• Follow all COVID policies including cleaning, screening, and other protocols
• Follow all company and government policies relevant to SRC operations;
• Work proactively and cooperatively with co-workers, staff, and management;
• Attend staff meetings, trainings, huddles, and other meetings as requested by SRC
• Other duties as assigned.

UNIFORM/DRESS: Business casual attire. Refer to the Employee Handbook for more details.

QUALIFICATIONS

Education & Experience

• High school diploma required; Bachelor Degree in relevant field preferred;
• Three years’ experience working with marginalized populations;
• Timely and accurate charting skills;
• Previous experience in healthcare preferred but not required; and
• Conflict management and/or de-escalation experience required

Computer Skills

• To perform this job successfully, an individual should have strong knowledge of MS Outlook, MS Excel, MS Word, and Internet software.

WORK ENVIRONMENT:

• Office environment
• May necessitate working in busy and loud environment
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist , and pick up heavy materials for short periods of time

TRAUMA INFORMED CARE (ITC):

Serenity Recuperative Care practices Trauma Informed Care (TIC) principles which recognizes the signs, symptoms, and widespread impact of trauma; Employees are asked to comprehensively integrate knowledge of Trauma Informed Care into policies, procedures, and practices with the goal to prevent re-traumatization which promotes healing of individuals, families, and communities.