Description
- Overseeing daily deposit operations, ensuring accurate and timely processing of customer transactions.
- Supervising deposit-related processes such as ACH processing, NSF/share draft processing, wire transfers, and mobile banking operations.
- Managing fraud prevention and detection for card services, new accounts, and deposit transactions.
- Overseeing customer account management, including dormant accounts, escheatment processes, and negative account handling.
- Ensuring compliance with regulatory requirements and internal policies.
- Providing leadership, training, and development to the deposit operations team.
- Resolving customer issues related to deposit accounts and processing errors.
- Collaborating with other departments to improve operational efficiency and customer satisfaction.
- Managing the implementation and maintenance of digital banking initiatives.
- Overseeing reconciliation processes for various banking systems and accounts.
- Developing and implementing strategic objectives for the deposit operations department.
Requirements
- Bachelor’s degree in a related field or a combination with equivalent work experience
- Minimum of 7 years of experience in bank operations, leadership skills, and the ability to adapt to changing regulatory environments and technological advancements in the financial industry
- In-depth understanding of banking operations and regulations
- Proficient in managing deposit-related processes (ACH, NSF/share draft processing, wire transfers)
- Well versed in Federal and State banking regulations as they pertain to operational functions
- Additional experience in other areas of a bank would be beneficial, especially in a branch environment
- Previous supervisory or management experience is required
- Effective oral and written communication skills
- Attention to detail
- Knowledge of Microsoft Office products.
- Strong analytical and problem-solving skills.
- Dependable and flexible to work when there is a business need.