FLSA Status: Non-exempt 

Hourly Range:  Low  $19.77 per hour  High  $21.74 per hour  

Schedule: Sunday–Thursday, 6:30 AM – 2:30 PM

Job Summary: This position is essential to the daily programming and operations of the Clothing Program at St. Francis House, which provides clothing to 60-90 shelter guests per day. Responsibilities include providing customer service as first point of contact in clothing distribution to guests, completing pick-ups and assisting in the sorting and processing of incoming clothing, and other donations.  This position works in collaboration with other Donations Processor/Van Drivers and Guest Services staff to provide a compassionate and dignified refuge service to our guests as they work towards stabilization of housing, income, and behavioral health. 

 Essential Duties/Responsibilities:  

• Receives, sorts, prepares and distributes SFH clothing donations. 
• Notifies Clothing Supervisor regarding inventory of clothing - whether high or low – and offers input on emergency clothing needs. 
• Ensures that the clothing distribution areas are appropriately stocked and maintained each day to meet program needs.  
• Communicates with Clothing Supervisor about the quality of incoming donations and non-usable items. 
• Maintains clean, organized and well-stocked sorting and storage spaces including emergency clothing closet. 
• Maintains general upkeep duties within clothing program spaces (including trash removal, floor upkeep, cleaning and re-organizing as needed), 
• Fulfills van driver duties in conjunction with Clothing team which include: 
• Timely pick up of donations as well as loading/unloading products into and out of the van. 
• Monitoring the vehicle condition and notify supervisor of concerns.  
• Strict adherence to all city, local, state and federal regulations regarding operation of a vehicle. 
• Works collaboratively with SFH Volunteers. 
• Performs other duties as assigned. 
• Adheres to agency code of conduct.

Required Skills & Abilities:  

• Must have a valid driver’s license  and willingness to drive agency van for donation pick up and drop off 
• Patience, compassion, and a desire to work with the homeless population in a fast paced and low threshold environment. 
• Proficiency in English; Spanish or Haitian Creole a plus. 
• Excellent interpersonal and customer service skills. 
• Excellent organizational skills with attention to detail. 
• Ability to function well in a fast-pace and stressful environment. 
• Strong analytical and problem-solving skills. 

Education & Experiences :

• High School Diploma or Equivalency required.  
• Further education in human services related field a plus.  
• Experience providing customer service to vulnerable populations.  
• Experience with HMIS (Clarity) database a plus. 
• Experience with de-escalation techniques or crisis intervention a plus.  
• Active Driver's license in good standing required. 
• Retail experience, a plus. 
• Experience with Microsoft Office applications (Excel, Word, Outlook) a plus. 
• Lived experience with homelessness or recovery a plus. 

SFH is an Equal Employment Opportunity Employer is committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome – everyone who have lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community.

Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.