The Leasing Consultant plays a key role in creating a welcoming and engaging community atmosphere while driving leasing success. This position is responsible for assisting prospective residents through the leasing process, maintaining high occupancy levels, and ensuring an exceptional customer experience. The Leasing Consultant serves as the first point of contact for residents and prospects, providing outstanding service, conducting property tours, and managing lease applications. Additionally, this role supports marketing efforts, resident retention initiatives, and administrative tasks to contribute to the overall success of the community.

Key Responsibilities 

Leasing & Sales

• Greet prospective residents, establish rapport, and assess their housing needs.
• Conduct property tours, highlighting features, amenities, and community benefits.
• Handle leasing inquiries via phone, email, and in person, providing accurate information and prompt follow-ups.
• Guide prospects through the leasing process, including application submission and qualification verification.
• Accurately process lease applications and communicate approvals, denials, and next steps to applicants.
• Meet or exceed leasing goals by closing leases and maintaining a high conversion rate.
• Maintain knowledge of local market conditions, pricing strategies, and competitor offerings.
• Assist with renewals, lease extensions, and transfers to maximize resident retention.

Customer Service & Resident Relations

• Provide an exceptional customer experience to prospects, residents, and guests.
• Assist new residents with the move-in process, ensuring a seamless transition.
• Address resident inquiries and concerns in a professional and timely manner.
• Promote resident satisfaction by engaging in community events and activities.
• Support renewal efforts through follow-ups, resident engagement, and retention programs.

Marketing & Outreach

• Assist with online marketing efforts, including property listings, social media, and digital advertising.
• Maintain updated leasing materials, brochures, and promotional content.
• Partner with the team to execute marketing campaigns, resident events, and community outreach.
• Conduct market surveys and competitor analysis to stay informed on industry trends.

Administrative & Compliance

• Ensure all leasing paperwork is completed accurately and in compliance with company policies and Fair Housing regulations.
• Maintain accurate records in Appfolio or other property management software.
• Process rental payments, deposits, and fees as needed.
• Ensure model apartments and tour routes are clean, staged, and ready for prospects.
• Assist with resident communications, notices, and follow-ups.

Qualifications & Experience

Education & Experience

• High school diploma or equivalent (GED) required.
• Minimum of one year of leasing, sales, or customer service experience (preferred).
• Knowledge of Fair Housing regulations (preferred).
• Experience with MFTE programs (preferred).
• Proficiency in Appfolio and Google Suite (preferred).
• Background in multifamily property management, retail sales, hospitality, or related industries.

Skills & Competencies

• Strong verbal and written communication skills.
• Ability to build rapport with prospective and current residents.
• Customer service-oriented with a passion for delivering an exceptional experience.
• Basic understanding of local market conditions and competitive property offerings.
• Ability to manage leasing paperwork, applications, and renewals with accuracy.
• Proficiency in property management software and office technology (tablets, fobs, etc.).
• Strong problem-solving skills with the ability to handle resident concerns professionally.
• Basic arithmetic skills, including addition, subtraction, multiplication, and division.
• Ability to reliably commute or relocate before employment.
• Flexible availability, including weekends and assigned schedules.

Benefits

• Competitive compensation.
• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement plan.
• Paid time off, including six paid holidays.