POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Wellness Coordinator shall be responsible for developing, implementing, and sustaining all Wellness Center programming for members and youth and family activities for community participants at the Holyoke YMCA. Under the guidance of the supervisor, the Wellness Coordinator is responsible for promotion, supervision, and evaluation of the following areas: wellness center, new member orientations, small group training, personal training, and working as a team member to promote group exercise classes. 

OUR CULTURE:  

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing and we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.

ESSENTIAL FUNCTIONS:

1. Provide leadership and direction to all facets of the Holyoke YMCA wellness center facility including staffing, schedule, programming, safety, equipment oversite and managing risk.
2. Communicate with supervisor, staff, members, guests, and volunteers in a clear, concise, and positive manner while using Listen First skills.
3. Create, develop, and lead wellness and small group training classes. Train other wellness staff/volunteers to run these programs at various times throughout the week to encourage engagement of members.
4. Provide personal training support services as requested and able to modify wellness activities to be inclusive of everyone’s health and wellness goals. 
5. Provide direct service/delivery of programs (minimum of 15 to 20 hours a week). This includes being on the wellness center floor implementing wellness center and safety guidelines, providing exceptional customer service, coaching members or workout of the day and support with members’ fitness routines.
6. In partnership with Membership Team, manage and track 30/60/90 goals as well as new member completion of wellness orientation. Compile program statistics around this data to evaluate the effectiveness of and participation in all fitness programs. 
7. In partnership with Community Health and Wellness Director, refer members to Chronic Disease Prevention Programs and support programming as needed. 
8. Responsible for assuring high standards of program quality and safety in accordance with YMCA safety and risk management policies. 
9. Motivate and engage your employees and volunteers to increase engagement and retention of members and program participants through regular staff training and meetings focused on high quality outcomes. 
10. Build relationships by using names and initiating conversations with all members, staff, volunteers, and guests. 
11. Understands, supports, and is committed to the YMCA cause and our role in the community as a leader in Youth Development, Healthy Living and Social Responsibility through active engagement in the Y Annual Campaign and Special Events and cause-driven programming. 
12. Work to ensure a diverse and inclusive culture at the Y. 
13. Follow all policies and procedures of the Y including those set forth in the employee handbook.
14. Complete and approve payroll for your department. Ensure program area stays within budget.
15. Assure your own self-development through reading, research, and conference or training attendance.
16. Provide optimal customer service through responsiveness to all member and community inquiries and complaints in a timely manner.
17. Available to work evenings and weekends as needed. 
18. Attend regular scheduled All Staff and Management meetings.
19. Other duties as assigned by supervisor.

QUALIFICATIONS:

• Bachelor’s degree recommended in exercise sports science, or a related field experience in lieu of college degree.
• Experience with training clients. 
• Excellent oral and written communication skills
• Interpersonal & coaching skills
• Supervisory Experience a plus
• CPR/First Aid Certification within 3 months 
• YMCA Leader Certification within 6 months
• Ability to respond to safety and emergency situations.
• Bilingual Spanish/English preferred 
• 1+ year of group exercise experience preferred.
• Certification/training from ACE, AFAA, NASM, or SCW Fitness or certification in area of expertise

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Frequently required to stand, walk, sit, use hands to manipulate objects, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk, hear, and see. 
• The ability to demonstrate exercises and fitness-related movements. This includes but is not limited to lifting dumbbells, pressing weight overhead, pressing weight with legs, sitting/laying on the floor, standing, jumping, and running.
• The ability to hear and speak to be heard by class participants.
• Ability to lift equipment weighing up to 50 pounds.