Team player, quality driven, creative, inventive, flexible individual to facilitate New TEAM Member orientation and job-related technical training. Support the lead trainer with product and software updates and conversions, and new process and procedure implementations.

Responsibilities

•  Develop and implement training programs, materials, and tools tailored to operational processes and best practices.
•  Evaluate and update training content regularly to reflect changes in procedures, technology, or company policies.

Program Facilitation:

•  Conduct engaging training sessions, workshops, and hands-on demonstrations for new and existing employees.
•  Facilitate group training and e-learning initiatives.

On-boarding Support:

•  Collaborate with HR and hiring managers to deliver effective on-boarding programs for new hires.
•  Ensure employees understand company operations, tools, and workflows.
•  Performance Monitoring:
•  Assess training effectiveness through surveys, tests, and performance metrics.
•  Provide feedback and recommendations for ongoing skill development and productivity improvement.

Operational Process Support:

•  Serve as a subject matter expert on operational processes, tools, and compliance requirements.
•  Work with department leaders to identify knowledge gaps and create solutions.

Compliance and Documentation:

•  Maintain accurate training records, schedules, and reports.
•  Ensure all training complies with legal, safety, and industry standards.
•  Other duties as assigned.

Minimum Requirements:

• Bachelor’s degree or equivalent experience; 1+ year of experience training (ILT and virtual one-on-one & group);
• Excellent research, analytical, and problem-solving skills; 
• Exceptional written and verbal communication; 
• Commitment to quality, service oriented, and a high work ethic. 
• Ability to travel between branches locally and throughout the state as necessary.

Preferred Qualifications:

• Experience in the Financial Services Industry. Previous experience in a credit union, bank or other financial institution with a understanding of financial operations and compliance requirements.
• Knowledge of Credit Union Regulations- Familiarity with credit union specific regulations, such as the National Credit Union Administration (NCUA) and state-specific compliance standards.
• Proficiency in Financial Software - Experience with credit union core systems (Keystone, Ascensus, Articulate 360 Suite, etc.).
• Alignment with Alabama One's mission and value for community involvement and member financial well-being.