Position Summary:

Under the direction of the VP of Property & Facilities Management, the Senior Property Manager will be responsible for the strategic leadership and operational oversight of Camillus House portfolio of properties, managing a team of property managers to ensure efficient operations, high tenant satisfaction, and strong financial performance. This role is accountable for property performance, compliance with regulations, tenant relations, and budget management across multiple locations. The Senior Property Manager also works to enhance the value of assets by implementing the best practices and identifying opportunities for property improvements and cost savings.

Responsibilities:

Portfolio Management:

• Oversee the operations of 12 properties, ensuring they are well-maintained, financially sound, and in compliance with all local, state, and federal regulations.
• Conduct regular site visits to each property to assess conditions, oversee maintenance efforts, and provide support to property managers.
• Monitor leasing activities, occupancy rates, and tenant relations across the portfolio to ensure high satisfaction and retention.

Team Leadership:

• Lead and mentor a team of property managers, maintenance supervisors, and administrative staff to ensure high performance, motivation, and alignment with company goals.
• Develop training programs and resources to enhance the skills of the property management team.

Financial Management:

• Prepare and manage annual budgets for each property and the overall portfolio, focusing on controlling costs while ensuring high service levels.
• Analyze financial reports to identify areas of improvement, ensure revenue targets are met, and implement cost-saving strategies.
• Approve major property expenditures, negotiate vendor contracts, and oversee capital improvement projects.

Policy Development and Compliance:

• Establish, implement, and update policies, procedures, and best practices for property operations, leasing, maintenance, and tenant services.
• Ensure compliance with safety and regulatory standards, including fair housing laws, OSHA guidelines, and other industry standards.
• Coordinate safety programs, including regular inspections, risk assessments, and emergency preparedness plans.

Tenant Relations:

• Foster positive tenant relationships by responding to tenant concerns, overseeing conflict resolution, and ensuring timely communication regarding property issues.
• Lead initiatives to improve tenant satisfaction and retention, including organizing tenant meetings, surveys, and satisfaction programs.

Property Improvements and Maintenance Oversight:

• Coordinate capital projects, renovations, and major repairs, ensuring they are completed on time and within budget.
• Oversee preventive maintenance programs to extend asset life and improve the efficiency of building systems.
• Review building inspections, maintenance records, and repair requests, addressing recurring issues with long-term solutions.

Essential Skills and Experience:

• Strategic Leadership: Ability to set a clear vision and guide teams towards common goals; proven track record of leading property management teams      successfully.
• Financial Acumen: Strong understanding of property financials, including budgeting, variance reporting, and expense management.
• Communication Skills: Exceptional written, verbal, and interpersonal communication skills to effectively engage with team members, tenants, contractors, and stakeholders.
• Problem-Solving      Ability: Skilled in analyzing situations and implementing effective solutions to complex property management challenges.
• Project Management: Strong organizational skills to oversee multiple projects, properties, and personnel with attention to detail and adherence to timelines.
• Customer Service Orientation: Demonstrated commitment to providing excellent service to tenants and clients, with a focus on creating a positive tenant experience.
• Cultural Sensitivity: Experience working with diverse populations, including underserved communities.

Reporting to this position: Property Managers and Assistant Property Managers.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing job duties, an employee is required to stand, walk, and use hands/fingers. May occasionally lift and move up to 25 lbs., clean (sit, bend/twist neck, bend/twist waist, squat, climb, balance, stoop, crouch, reach, handle, kneel, crawl, reach above/below shoulder height, repetitive movements, wipe, sweep, dust, mop). Specific vision abilities required by the position include close vision, color vision.
• Work Environment: The noise level of the work environment can range from low to moderate.

Work Schedule: Non-Remote Position

• Full-time Position
• Ability to work a flexible work schedule (i.e., evenings, weekends, holidays, and on-call), as needed.
• Will required travel in the North and South Dade campus 

Qualifications, Essential Skills, and Experience Required:

• Ability to understand and practice the mission of Camillus House.
• Education: Bachelor's degree in business, real estate, property Management, or a related field preferred. CAM license (Certified Property Manager) designation is required.
• Experience: Minimum of 7-10 years in property management, with at least 3-5 years in a senior management role overseeing multiple properties. Any appropriate combination of relevant education, experience and/or certification will be considered.
• Certifications: CAM (Community Association Manager) license is required. CPM (Certified Property Manager), ARM (Accredited Residential Manager), or RPA (Real Property Administrator) certifications are valued but not required.
• Technical Skills: Proficiency with property management software (e.g., Rent Manager, Yardi, MRJ, or RealPage) and strong command of Microsoft Office Suite.
• Communication Skills: Strong written and verbal communication skills; bilingual (e.g., Spanish or Creole) preferred.
• Valid FL Driver License with clean driving record.

Qualifications, Valued, and Preferred:

• Culturally sensitive to the social, psychological, and healthcare needs of the vulnerable populations serviced.
• Strong organizational, interpersonal and communication skills in order to meet deadlines and handle multiple tasks.
• Demonstrates a high level of productivity while remaining calm and effective under pressure.
• A self-starter with demonstrated ability to work independently, as well as, with multidisciplinary teams and co-workers.
• Ability to maintain a high level of poise and professionalism in all circumstances.

Mission, Visions, and Values:

• Commitment to the Mission, Vision, and Values of the brothers of St. John of God as      witnessed through Camillus House in serving the needs of the underserved populations.

Mission Statement:

Rooted in the compassionate Hospitality of St. John of God, we improve the quality of life of those who are vulnerable and homeless in South Florida though the provision of a continuum of housing and supportive services.

Vision Statement:

To support the Values of the Hospitaller Brothers of St. John of God, a Roan Catholic Order of men, through our efforts to enhance positive outcomes that result in sustainable housing.

We commit ourselves eagerly to the adaptation of our mission in order to meet the new challenges facing the homeless in our contemporary society. The spirit of God moves us to action with reverence for the quality of life for all we serve and the elimination of the causes of homelessness in our times.

Values:

Camillus House integrates the following values in every aspect of service:

• Hospitality: Welcoming all with “Hi, how can I help you today” with a smile and eye contact.
• Respect: Raising the dignity of another by recognizing they have been created in the image of their God.
• Quality: The talents you bring to Camillus will be fulfilled 100%.
• Spirituality: Creating a safe space for another to seek balance of mind, body and spirit in their life.
• Responsibility: Recognizing and respecting that all is a gift of God, and we are called to hear the cry of the earth for protection.