Job Title: Clinic Manager

Reports to: Director of Clinical Services 

Work Schedule: Monday – Friday 8:00am-5:00pm, with evenings and overtime as necessary

Employment Classification: Exempt, Salary  

Status: Full-Time  

Position Summary

The Clinic Manager is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of their Director(s); respectfully interacts with all levels of staff; provides direct supervision of clinic staff; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company’s core values.

Summary of Duties and Responsibilities

• Direct supervision of clinic staff including orientation, direct training or oversight of training by staff, mentoring, performance evaluations, discipline, payroll responsibilities and scheduling 
• Approving PTO for all nursing staff 
• Responsible for recruiting and hiring staff for clinic positions
• Prepare training manual and update as needed
• Maintain strong working knowledge of all functions within clinic, including: workflow, provider requirements, EMR documentation, patient interaction, and patient concerns
• Provide feedback to Clinic Director regarding job performance of staff
• Maintain working knowledge of MIPS and ensure clinical operations meet mandates
• On-call responsibilities to ensure appropriate daily staffing
• Provide for continuity in satellite clinics including supplies, set up of offices, equipment, etc.
• Ensure cost efficiencies in ordering of medical and pharmaceutical supplies; actively analyze costs and work to obtain lowest costs possible
• Ensure compliance of HIPAA and OSHA and provide staff training programs as necessary
• Participate in periodic staff meetings, training sessions, etc. with clinic nurses and providers to ensure good communication and excellent patient care
• Expand knowledge in allergy, asthma, and immunodeficiency through direct interaction with the providers and attendance at local or national meetings
• Work to ensure strong team relationships with other departments such as: billing, shot room, lab, and front desk
• Verify CPR and nurse licensure and maintain records for staff
• Participate in presentations to PCP’s and other medical providers as requested through Physician Services
• Complete special projects as directed by Clinic Director, CEO, or providers including audits, special reports, etc.
• Work with Managers of Vial Production and Immunotherapy to ensure efficient processes exist between departments and issues are addressed timely
• Extensive travel, with potential overnight and/or out of state visits required to support growth of the Family Allergy & Asthma practice

Abilities, Knowledge and Skills

Effective communication skills to include: 

1. Ability to fluently speak and read English 
2. Ability to read and interpret documents such as safety rules, handbooks, policies, patient care plans and procedure manuals 
3. Ability to communicate effectively, verbally and written, with all levels of staff and patients

Education, Prior Work Experience, Special Skill And Knowledge Requirements

Diploma in Nursing- LPN/RN with an active and unrestricted Nursing License, or an eNLC multistate nursing license 

At least 2 years of experience in a medical office setting

3 years of employment with Family Allergy & Asthma strongly preferred

Management experience required 

Valid Driver’s License required

Active CPR Certification 

Acceptable results on Office of Inspector General, State Medicaid Exclusions, Abuse Registry Checks, Background Screenings, Drug Screen, and Sanction Checks

Ability to interact with patients directly and patiently

Ability to work independently

Strong computer skills

EMR experience required

CPR certification required

Must be at least 18 years of age 

Physical Demands and Work Environment

Physical Demands 

The physical demands described, here, are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the physical demands. 

1. While performing the duties of this job, the employee is regularly required to use hands to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. 
2. The employee frequently is required to stand, walk, stoop, kneel, crouch, reach, push, pull, bend and sit. On average, injection room or clinic staff may be standing or walking 80% of their shift.
3. The employee must occasionally lift and/or move up to 30 pounds. 
4. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. 
5. Specific communication abilities required by this job include the ability to talk and hear in order to converse with others, discern, convey, express oneself, and exchange information.

Work Environment 

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. 

1. The noise level in the work environment is usually moderate; lighting is in the standard range. 
2. The employee is subject to infectious waste, potential exposure to allergens in concentrated forms, diseases and conditions. 

EEOC Compliance

Family Allergy & Asthma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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