Internal Case Coordinator
Marion, IN Adult Services
Job Type

Job Summary and Responsibilities:

Responsible for managing assigned case load of individuals and ensuring that services are appropriate for that individual, the services provide an opportunity for that individual to focus on their life choices and are meaningful to the person. Responsible for assisting in the intake process and making the determination of referrals.



Required Competencies: 

Occupational Competencies

I/DD Knowledge: Must be familiar with regulations as well as a working knowledge of INARF, and Medicaid procedures for the I/DD population. Familiarity with RHS, FSW, OBRA, and Group Home waivers is necessary. 

Computer Knowledge: Significant experience with computers and knowledge of the fundamentals of database and word processing functions.

Affability/Interpersonal Skills: Must be comfortable talking with other people and have the ability to make them feel comfortable and at ease. 

Time Management: Experience with evaluating urgent tasks, prioritizing, planning, and setting deadlines.

Manage government policy implementation: Familiarity with manage the operations of the implementation of new government policies or changes in existing policies on a national or regional level as well as the staff involved in the implementation procedure..

Reporting and Record Keeping: Understanding of business practices, program evaluation and development, and quality assurance. 


Foundational Competencies 

· Speaking: Talking to others to convey information effectively.

· Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

· Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.

· Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

· Service Orientation: Actively looking for ways to help people.

· Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

Preferred Competencies: 

Occupational Competencies

· PCISP experience: Preferred experience with Person-Centered Individualized Support Plans.

· Regulatory Compliance: Ability to stay informed of regulatory changes and industry trends as it relates to facility and community based services, overall Medicaid Waiver and Stateline Services.

· Programs: Ability to assist in developing and implementing various education programs. 

· Case Management: Preferred experience with case management of I/DD individuals in a facility setting.

· Education: Prefer Bachelor’s Degree in a Human Services related field or three years of human services related experience. 

Foundational Competencies 

· Writing: Communicating effectively in writing as appropriate for the needs of the audience.

· Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

· Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.

· Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.

Things You Need To Learn On The Job:

· Training: Knowledge and/or certification in CPR, First Aid, behavioral interventions, and medication administration. 

· Systems: Knowledge of the different operating systems within the organization.