Liaison Officer Job Summary

Organized, efficient, and communicative liaison officer to coordinate between our organization and another entity. In this role, you will act as the middle person between our business and the other entity to streamline operations, resolve issues, improve communications, and generally ensure that the relationship is as beneficial as possible.

Liaison Officer Duties and Responsibilities

• Maintain thorough knowledge of the business, as well as an understanding of how that impacts the other entities of contact 
• Monitor, coordinate, and communicate the strategic objectives of the business and site operations. Collaborate and communicate successfully with other entities outside of the business.
• Work with other staff members to develop a greater understanding of the business and any issues that arise, its compliance, operations, and community relations.
• Develop and foster relationships with the community, stakeholders, and other entities.
• Collect, analyze, and utilize data and feedback to identify opportunities to improve the relationship between the business and the other entity.
• Compile reports about particular incidents, events, or updates about an important issue for the business.
• Proactively solve conflicts and address issues that could occur between the business and the other entity.
• Promptly respond to incidents and other events as necessary
• Act as a positive representation of the business to the community
• Oversees all aspects of on-site operations of several multi-family housing projects under the supervision of the appointed management company property supervisor in order to provide safe, decent, sanitary housing to tenants and to carry out the policies established by the owner through implementation of the duties outlines below. The manager may live on-site as a condition of employment.

1. Ability to read and understand written documents in English, including building plans and contractor specifications.

2. General understanding of major building components and systems, such as heating, air conditioning, elevator, electrical, irrigation systems, plumbing, etc. with emphasis on maintaining qualify performance and function.

3. Acquire and maintain a practical knowledge of all types of labor and materials normally used for maintenance and reports, including respective time factors involved/

4. Ability to operate effectively office equipment and systems, including telephones, calculators, personal computers, fax, scanners, postage equipment, etc.

5. Must have personal transportation, current driver’s license, and automobile insurance coverage.

6. Reside on the property, where required.

7. Be available and responsible for evening and weekend coverage of the property.

8. Must have working knowledge and experience in affordable housing regulations.

9. Associate's degree preferred

10. 2+ years of experience in a related role

11. Customer-oriented attitude

12. Excellent verbal and written communication skills

13. Ability to establish and nurture beneficial business relationships

14. Self-motivated with a willingness to take initiative and solve complex problems

15. Capability to negotiate with and influence others

16. Analytically and mathematically minded analyzing data and create necessary reports

17. Ability to thrive in a fast-paced and sometimes high-pressure environment

PHYSICAL REQUIREMENTS

1. Must have the ability to walk the property and to perform inspections of units and ancillary buildings as well as the grounds.

2. Must be able to go up and down stairs (if applicable) as well as bending and lifting up to 25 pounds.

3. Computer skills and ability to operate office machinery is required.