Service Dispatch
Job Details
Job Type
Full-time
Lexington, KY
Description
CENTRAL BUSINESS SYSTEMS
POSITION DESCRIPTION/EVALUATION
Position Title: Shipping / Receiving Coordinator
Position Supervises: None
Reports To: Service Manager and Controller
Description: Dispatches Service technicians to their calls and performs administrative duties for the service department. Answers the customers questions on the phone related to service. Responsible for shipping supplies and equipment to customers. Responsible for all vendor returns. Receive all supplies, external and internal, parts, and equipment and enters information into EA. Maintains inventory for supplies, parts, and equipment. Transfers inventory as needed and performs monthly/quarterly/annual inventory counts. Organizes inventory warehouses and bins and creates new bins as needed. Schedules all equipment installs for mail and copier customers and assists with technology installs.
Create Sales Orders and Purchase Orders in EA for parts, supplies, copier equipment and IT equipment. Dispatches Service technicians to their calls and performs administrative duties for the service department.
Dispatch service calls to technicians and complete administrative duties for service.
Package and ship supplies.
Schedule all equipment installs and complete all necessary paperwork.
Order parts and supplies for copiers and mailing equipment.
Process, package, ship, and track RMA’s for parts, supplies and equipment.
Receive parts and supplies and stock inventory.
Receive equipment and prepare for installation.
Provide accurate inventory counts monthly, quarterly, annually, and as needed.
Transfer inventory to service techs as needed.
Maintain inventory levels, keep warehouses and bins organized, create bins and labels as needed.
Enter service tickets for installation and service issues.
Fulfill Printanista orders.
Answers the phones in a friendly, cordial manner and, when necessary, refers caller to the appropriate individual or prepares legible and accurate call slips.