The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.

The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.

At THB, we define our company culture through our Core Values:

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
• Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
• Bee the teammate you want to work with - We work as a team, help each other and encourage each other
• Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

Job Summary:

As we scale our impact on seniors and their personal supporters, we need a Senior Product Manager with deep experience who will work with seniors, with e-commerce, with behavioral design, and with products realized through multiple channels (e.g. mobile, web, voice, etc.). 

This Senior Product Manager will know that the focus isn't really on the product, that the focus actually begins and ends with the change we are creating in the lives of seniors, and their personal supporters. They will see the product, and all its tools, as the means to accomplish this impact; they will thrive on deep understanding, trying new things, and being wrong, and will succeed by making measurable changes in the lives of these seniors.

Further, this Senior Product Manager will help us in the evolution of The Helper Bees to the empowered product team model and is comfortable, fluent, and patient with the challenges that come from evolving an organization.

Supervisory Responsibilities:

None

Duties/Responsibilities:

• Leading the product team to solve both user value and business viability - starting from the unmet needs of the users and their intersection with the unmet business needs of THB
• This is not a classic “product owner”, “product backlog manager”, “dev team product person”, or “feature team backlog manager” role - we are looking for someone who is experienced operating in an empowered product team
• Working closely with the users - the seniors and the people who personally support them 
• Continually gathering qualitative and quantitative user feedback and using it to drive product optimizations and the evolution of the product strategy
• Evolving an e-commerce solution to be highly effective with the users
• Leveraging behavioral design to respectfully impact the user’s outcomes
• Delivering impact through multiple channels (e.g. mobile, web, voice, etc.). 
• Participating in defining the product strategy and product roadmap
• Proactively identifying strategic opportunities in the competitive market
• Continued familiarity with changes, and trends in the larger environment/market for relevant senior care
• Collaborating with launch efforts, and customizations, for new partners/clients
• Communicating with expertise in the product’s functions, features, and processes
• Hosting and performing product demos to stakeholders, both internal and external
• Other duties as assigned/necessary

Performance Metrics:

Outcome-Based Performance Metrics:

• User Satisfaction and Usability Metrics: Use tools like customer satisfaction surveys, Sean Ellis tests, and usability scores to directly measure the impact of work on the end-user.
• Feature Usage and Adoption Rates: Measure how new features or updates are used and how quickly they are adopted by the target audience, reflecting the PM's ability to deliver valuable enhancements.

Strategic Alignment Metrics:

• Alignment Score: Assesses how well the outcomes of the PM’s work align with the broader strategic goals of the company. 
• This might include qualitative assessments from senior leadership.
• Flexibility and Adaptability Index: Rates the PM’s ability to adjust projects and priorities in response to shifting company strategies or market conditions.
• Customer Discovery Success Metrics:
• Customer Engagement Levels: Track the number of customer interactions per cycle (interviews, surveys, usability tests) to measure the PM’s dedication to understanding customer needs.
• Insight Implementation Rate: Measure the percentage of insights derived from customer discovery that are tested or implemented into the product development cycle

Required Skills/Abilities:

Process Skills and Techniques:

• Product discovery techniques - come to a strong understanding of the product risks, develop how to address each of them; how to tackle risks upfront, before development/delivery occurs, collaborative problem solving, focus on outcome, understand and utilize both qualitative and quantitative techniques
• Product optimization techniques - knows how to utilize optimization techniques to rapidly improve and refine the products in use with seniors and their personal supporters
• Product delivery techniques - understand responsibilities to the other team members involved in delivery, esp. developers, and product marketing
• Product development process - has a solid understanding of the broader product-development process including discovery and delivery, as well as administrative responsibilities

People Skills and Responsibilities:

• Team collaboration skills - works well with product developers and product designers, relationship is collaborative, with mutual respect; involves the product developers and product designers early and provides them direct access to customers; demonstrates and leads team in fully leveraging each team member's skills and minds
• Stakeholder collaboration skills - collaborates well with stakeholders across The Helper Bees, to help them feel as if they have a true partner in Product that is genuinely committed to their success; established mutual respect and mutual trust with each stakeholder, including the senior leadership
• Evangelism skills - shares the product's vision and product strategy, motivates and inspires the product team as well as the various stakeholders and others at The Helper Bees whose contributions are important to the product
• Leadership skills - influences and inspires people with leadership skills, despite not having direct reports; an effective communicator and motivator; the team and stakeholders look to them for leadership, especially in stressful situations; strongly proactive, strong bias towards action (i.e. doesn’t wait for permission, take leaps and acts)
• Compassionate and inspiring - able to effectively understand and be compassionate with the seniors we serve, as well as the personal supporters in their lives trying to help them age-in-place; able to inspire through their connection and the impact their product will create
• Critical thinking and effective communication - develop strong and compelling arguments, e.g. interpersonal skills, play well with others, skilled in the written narrative, skilled at presenting 

Education and Experience:

• 7 years of experience as a Product Manager, with greater emphasis on experience as a product manager in an empowered team
• Bachelor's degree in a related field or equivalent experience
• Experience in the healthcare industry is a plus!

Physical Requirements:

• Ability to remain at your designated workstation for the duration of the workday
• Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (typically on a computer screen)
• This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success.

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.

As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.

The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit thehelperbees.com/careers to view all current job openings.