The Cake Artist is responsible for designing, creating, and decorating custom cakes, ensuring high-quality, visually appealing products that meet customer expectations. This role involves using artistic skills to craft cakes for various occasions, while maintaining food safety standards and providing exceptional customer service. Cake Artists promote Mackenthun’s Exceptional Experience by greeting customers with a smile and assisting them in selecting and designing decorated bakery products that exceed their expectations.

Key Responsibilities

Cake Design & Decoration:

• Create and decorate custom cakes for birthdays, weddings, and other memorable occasions, ensuring high-quality designs and finishes.
• Work with customers to understand their vision and provide design suggestions based on customer preferences and event themes.
• Use a variety of techniques such as fondant, buttercream, piping, and edible decorations to achieve the desired look.
• Ensure all cakes meet company standards for taste, texture, and aesthetic appeal.

Cake Production & Baking:

• Bake cakes from scratch or mix, ensuring consistent product quality.
• Prepare and assemble cake layers, fillings, and frostings for decoration.
• Maintain inventory of cake supplies, ensuring all materials are available for production.

Customer Service:

• Communicate effectively with customers to finalize orders, clarify design requests, and provide updates on cake progress.
• Handle special requests, such as dietary restrictions, allergen-free options, or themed decorations.
• Provide a high level of customer service, ensuring all orders are completed on time and to the customer's satisfaction.

Quality Control & Safety:

• Ensure cakes and other baked goods are stored properly to maintain freshness and quality.
• Adhere to all food safety and sanitation guidelines, including proper handling, storage, and disposal of ingredients.
• Keep the work area clean and organized, following company hygiene standards.

Collaboration & Support:

• Work with other bakery team members to ensure timely production and delivery of cakes.
• Assist in inventory management, ensuring adequate supplies for cake production.
• Contribute to the development of new cake designs and ideas to enhance the product offerings.

 Qualifications

• High School diploma or GED; culinary or cake decorating training preferred.
• Proven experience as a cake decorator or cake artist in a professional setting.
• Strong creativity, attention to detail, and artistic skills.
• Knowledge of various cake decorating techniques, tools, and edible materials.
• Ability to work under pressure and meet deadlines, especially during busy periods.
• Strong communication and customer service skills.

Working Conditions and Physical Demands

• Must be able to stand for long periods and perform detailed, intricate work.
• Frequent lifting of up to 25 lbs.
• Ability to work in a fast-paced, sometimes high-pressure environment.
• Flexibility to work evenings, weekends, and holidays, depending on customer orders.

Training

Trained in Mackenthun’s Bakery standards and processes, equipment operation, food safety, personal safety, harassment prevention, and hands on training in decorating procedures and Mackenthun’s product line.

Equipment Used

Baler, Bread Slicer, Candy Cooker, Compactor, Fryer, Fryer Filter, Icing Table, Ladder, Lift Truck, Mixer, Ovens, Pallet Jack, Sinks, Steam Table, Walk-in Coolers, Walk-in Freezers, Wrapper/Sealer, Dishwasher. (Age Restrictions Apply)

Work Environment

• Indoor, smoke-free facility in a team oriented, multi-faceted and fast-paced environment.
• Must be able to work under pressure during busy times, with and around machine noise, in hot and cold temperatures, on terrazzo flooring.
• Exposure to cleaning chemicals.

Benefits Summary

Full Time: Medical, Dental, Vision, 401k, Employer Paid Life Insurance, Long Term & Short Term Disability, Hospital, Critical Illness, Accident, Paid Vacation, Paid Holidays and Safe & Sick Time. Shift differentials for working Sundays & Holidays. All our employees also receive a 10% discount at all locations.

Part Time: Earned Safe & Sick Time. Shift differentials for working Sundays & Holidays. All our employees also receive a 10% discount at all locations.