JOB TITLE: Sales Engineer – Customer Lifecycle

DEPARTMENT: Sales

REPORTS TO: Global SE Leader

Summary

As a Sales Engineer with a Customer Success focus, you will lead the technical pre-sales process while providing strategic post-sales support. Your mission is to ensure both successful solution adoption and ongoing customer value realization. In partnership with Sales and Customer Success teams, you will be the technical face of Cequence during the pre-sales process and a trusted advisor post-sales, ensuring seamless onboarding, product deployment, and customer satisfaction.

Duties and Responsibilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Pre-Sales (Primary Focus)

• Participate in sales calls and customer visits, delivering technical expertise and demonstrating the value of Cequence solutions.
• Conduct tailored product demonstrations, proof-of-value (POV) exercises, and technical presentations.
• Gather and assess customer requirements, design architecture solutions, and guide deployment best practices.
• Create evaluation test plans, statements of work (SOWs), and custom reports to demonstrate ROI.
• Collaborate on and present technical whitepapers, case studies, and use case documentation.

Post-Sales Customer Success (Support Role)

• Act as a technical advisor and project lead for onboarding and solution enablement.
• Collaborate with Customer Success to develop and maintain success plans, focusing on key business outcomes.
• Ensure timely project execution and milestone tracking during deployment and expansion phases.
• Proactively identify customer risks and help design mitigation or "get well" strategies.
• Engage cross-functional teams including Product Management and Engineering to solve technical challenges and align feature enhancements.
• Deliverquarterly business reviews, sharing insights into ROI, adoption, product performance, and engagement metrics.

Qualifications

Education & Experience

· BS/MS in Computer Science or equivalent.

· 5+ years of experience in sales engineering, technical account management, or customer success, preferably in cybersecurity, networking, or SaaS environments.

Technical Skills

· Deep understanding of application and network security technologies (e.g., WAF, firewalls, load balancers).

· Proficiency with TCP/IP, HTTP/S, SSL/TLS, Linux systems.

· Familiarity with Docker, containers, and orchestration tools.

· Comfortable working with enterprise IT architectures and cloud environments (AWS, Azure, GCP).

Soft Skills

· Exceptional written and verbal communication skills.

· Strong interpersonal and presentation skills, with executive presence.

· Proven experience in project management and client relationship management.

· Self-motivated, organized, and able to work independently in a fast-paced environment.

Preferred Qualifications

· Security certifications such as CISSP, SANS, etc.

· Experience with customer-facing program management.

· Skilled in leading workshops and executive briefings.

· Knowledge of SaaS delivery models and cloud-native application security.