A service BDC representative, or Business Development Center representative, is a customer service professional who works in a dealership's service department. Jim Shorkey North Huntingdon Mitsu is looking to add top talent to their team!

Responsibilities:

• You'll answer internet leads from manufacturer and third-party websites, answer phone calls from customers looking to schedule service for their vehicle and continue to reach out to your existing customer base through phone, text, and email daily.
• Scheduling and verifying appointments, then follow up phone calls
• Maintaining thorough, up-to-date knowledge of our products.
• Greeting and assisting walk-in customers, and treating all clientele with courtesy and respect.
• Determining each customer's vehicle service needs and making appointments accordingly
• Maintaining contact with customers to ensure they are happy with our service.
• Ensuring potential customers are aware of any promotions.
• Assisting with various other tasks at the dealership.

Hours/Pay:

• Monday - Friday 8:30am-4:30pm
• Starting pay rate $14 per hour

Benefits: 

• Career Advancement Opportunities
• Paid Vacations
• Paid Maternity Leave/Parental Leave
• Employee Discount on all products, parts, and services
• 401k + Company Match
• Comprehensive and Competitive Medical, Dental, and Vision plans with low cost to you.
• Paid Company Uniforms
• Work Life Balance/No Sundays

• Must be 18 years of age
• Have a valid Driver's License with a clean MVR
• Pass a drug test and background check
• Possess phone skills for both employee and customer phone calls
• Have basic computer skills. Training will be provided for necessary programs.
• Be organized, alert, professional and courteous
• Be committed to 100% customer satisfaction
• Familiar with Microsoft Office, Outlook, Word and Excel program