The Director, Customer Success, Client Recovery & Cross Functional Initiatives, is a versatile role responsible for primarily driving the success of our Critical Accounts Recovery Engagement (CARE) Program and other cross functional projects across the organization, as assigned. This individual will collaborate with account managers to resolve systemic and high impact client issues, while also contributing to broader organizational initiatives that require project management expertise.

This role offers a unique opportunity to work on diverse projects, from improving client satisfaction to enhancing internal operations, ensuring that the organization delivers high quality outcomes for both clients and internal stakeholders.

Key Responsibilities:

• Lead the resolution of complex client challenges for accounts enrolled in the CARE Program
• Collaborate with account managers to assess and prioritize client specific issues and develop tailored action plans
• Coordinate cross functional efforts across technical, operations and support teams to drive timely resolutions
• Facilitate client communication, including kickoff, progress and transition meetings to foster trust and accountability
• Develop and maintain detailed project plans, timelines and deliverables
• Identify and mitigate risks to ensure projects are delivered on time
• Track and report progress of CARE accounts to executive leadership escalating roadblocks as needed to ensure deadlines are met

“Nuvem provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, creed, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, military and/or veteran status, or any other basis prohibited by applicable state or federal law.”   

• 3+ years of project management experience, preferably in client facing or healthcare related roles
• Experience managing both client focused initiatives and internal operational projects
• Familiarity with 340B, a strong advantage
• Familiarity with internal Nuvem processes and systems, a strong advantage

 Skills / Key Competencies:

• Client focused approach with a passion for delivering exceptional outcomes
• Adaptability and flexibility to manage diverse types of projects
• Strong attention to detail and commitment to follow through
• Collaborative mindset, capable of working effectively across teams and departments
• Proactive and resourceful, with the ability to anticipate challenges and identify solutions