The Client Services Ambassador (CSA) (On-Call) is responsible for providing outstanding customer service to the public and representing our company in a positive and professional manner. As a Client Services Ambassador, you will be a brand representative, who creates a welcoming environment, provides educational resources, and a personal touch to each client’s experience. The Client Services Ambassador must always represent Viticus Group in a professional manner when interacting with co-workers and clients. 

Essential Job Duties & Responsibilities

• Assist clients with setting up name badges, making copies, grabbing beverages and snacks, ensuring a pleasant experience 
• Act as a concierge for guests by providing transportation services as needed, including arranging cabs, Lyft etc. 
• Monitor the event calendar, plan event needs in advance, and ensure all necessary staff are scheduled
• Ensure all meals are set on time and communicate any changes to the caterers and clients
• Maintain professional and courteous communication with clients via email and phone, ensuring effective business relationships

Education, Experience Skills & Abilities

• High School diploma or equivalent
• Minimum 2 years' experience in Customer Service
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and related programs
• Ability to remain calm and exercise sound judgement in difficult situations
• Flexible schedule and availability to work year-round

Physical Requirements

• Ability to sit, use hands and fingers, talk, hear, and smell continually.
• Ability to stand, walk and reach frequently
• Ability to climb or balance, stoop, kneel or crouch occasionally
• Ability to lift and carry up to 10 lbs., and occasionally lift and carry up to 50 lbs.
• Close vision required to see computer monitor, read documents, and operate copy and fax machine
• Work environment is indoors and climate controlled. Occasionally exposed to outdoor weather conditions

Viticus Group is an equal opportunity employer and will not discriminate in recruiting, hiring, training, promotion, transfer, discharge, compensation or any other term or condition of employment on the basis of race, religion, color, age, sex, national origin, gender, or on the basis of disability if the employee can perform the essential functions of the job, with a reasonable accommodation if necessary.

ABOUT VITICUS GROUP

Working for Viticus Group is a unique and rewarding experience that goes beyond the ordinary. As the leading provider of world-class programming and in-depth learning opportunities for veterinary and human health professionals, Viticus Group stands out for its commitment to advancing medical education. The state-of-the-art labs at our cutting-edge technology facilities, housed in the Viticus Center, offer an unparalleled environment for continued education courses and specialized surgical training for both veterinarians and human health professionals. We are dedicated to bridging the gap between life and medicine, envisioning a future where all medical professionals have access to year-round, hands-on training for an extraordinary learning experience.

WHY YOU WILL LOVE WORKING HERE

What sets us apart, however, is not just our commitment to excellence in education but also our dedication to creating a workplace that values each team member. At Viticus Group, we foster a sense of belonging, tap into individual passions, and provide an enjoyable environment that encourages personal and professional growth. We believe in work-life balance and inject fun into our professional ethos through team outings, contests, and shared lunches. Joining Viticus Group means being part of a dynamic and supportive community where your contributions are not only recognized but celebrated.