Director, Partner Channel
Fully Remote
Description


OVERVIEW:

At Fortis, we lead the way in next generation payment technologies and solutions. We transform payments into a competitive advantage for our clients and partners, enabling businesses to reach uncharted growth and scale. As the solution of choice for the future of payments, Fortis moves payments closer to invisible with a proprietary platform that supports and strengthens the payments capabilities of merchants and software partners. We are a collaborative team of innovators, problem solvers, and builders, committed to the growth of our clients, partners, and team members. Through award winning software integrations, robust data, and industry vertical and commerce expertise, we deliver the ultimate frictionless commerce experiences. We are in hyper growth mode and seeking talented, innovative, and collaborative problem solvers to help us build and scale the future of payments. Grow your career with us and be on the cutting edge of the rapidly expanding FinTech payments space.


ESSENTIAL DUTIES:

  

  • Directly manage VAR relationships as part of overall ERP Publisher go-to-market strategy 
  • Build comprehensive GTM strategy for growth and expansion with VAR. Drive new VAR referral MIDs
  • Ensure alignment on expectations, mutual goals, commercial relationships, product needs, service SLAs
  • Programmatic relationship with VAR including Exec Sponsorship for key relationships, regular meeting cadence, site visits, customer reporting, revenue sharing
  • Act as main point of contact for VAR relationship
  • Accountable for accurate business performance data for B2B scorecard roll-up from VAR contributions
  • Partner with marketing, sales, operations and installs to ensure smooth and efficient functions from VAR to Merchant
  • Partner with Underwriting to ensure effective merchant onboarding and risk management 
  • Conduct regular meeting and review cadence of health of VAR with regular reporting to SVP 
  • Actively contribute, formally and informally, in feedback processes with product management, technology, service and training to advance Fortis product and services roadmap
  • Serve as escalation point for VAR issues, leverage and collaborate with Fortis company resources, to ensure quick and effective resolution 
  • Lead and work with various Fortis department heads to create and implement new procedures and processes that drive efficiency and effectiveness to the benefit of the merchant and Fortis.
  • Possesses strong sales, customer service, problem solving and solutioning experience with Enterprise level accounts
  • Highly collaborative and resourceful with ability to maintain highly functioning relationships with merchant contacts and internal Fortis Stakeholders. 
  • Develop and provide updates to Fortis Executive Team on the overall performance of all accountable sales channels and distribution relationships
  • Accountable for YoY growth of a VAR relationship measured by new MID’s and volume.
  • Accountable for retention of VAR’s and Merchants of VAR
Requirements

  

EDUCATION AND EXPERIENCE:

  • Education: Bachelor’s Degree Required 
  • Experience: Minimum of 5 to 7 years of Relationship Management, Sales, and Partner Channel Management, preferably within the ERP Publisher and VAR channels, payment industry experience preferred 
  • Knowledge: Knowledge of the ERP Publisher and VAR ecosystem preferred

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PHYSICAL REQUIREMENTS:

  • Working Conditions: This is a Remote or hybrid position. 
  • Physical Activities: Occasional standing, stooping, reaching, and lifting up to 25 pounds.
  • Physical Demands: Prolonged periods of sitting at a desk, typing on a computer keyboard, and speaking on the telephone. Frequent repetitive motions.
  • Ability to travel frequently