Cornerstone Bank was formed in 2017, born of a long history of supporting the community, and providing a strong foundation to help people and businesses thrive. Serving Worcester County, Cornerstone Bank’s local presence and community-based banking model enables a unique ability to deliver outstanding service, with a personal touch. Cornerstone provides the highest level of service and expertise for individuals, businesses, and community organizations with branch locations throughout Central Massachusetts. 

Cornerstone Bank is committed to providing a collaborative workplace where innovation, teamwork, accountability, and excellence are recognized and where employees are encouraged to broaden their skills, seek opportunities for professional development, serve their community, and provide outstanding customer service with each encounter.

Being a part of the Cornerstone team has many great benefits and perks. This includes a competitive pay, a generous student-loan paydown program, comprehensive benefit package including, medical, dental, vision insurance and even pet insurance! We offer a 401(k) plan with an employer contribution and match, success-sharing bonuses, paid time off and more! 

If you are looking to join a team that is committed to your ongoing professional growth and development, we are looking forward to speaking to you!

We are currently looking for an Operations Specialist to join our team. As the Operations Specialist, you will be responsible for the understanding and continued knowledge of all deposit operations functions including responding to the hunt group questions. The Operations Specialist performs job in conformance with established Bank policies and procedures.

Responsibilities and Accountabilities

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to employees and customers.

• Responsible for ACH/Check processing including the review of rejected items.
• Process bank by mail transactions, Return deposited Items, Interoffice Mail, Reg E disputes, levies, subpoenas and summons, IRS notices and corrections (1099R,1099-Int, 5498, B & C notices), government Death Notices and Reclamations, incoming and outgoing wires.
• Monitors, reviews and verifies transactions for bank account changes and new bank accounts including IRA accounts, Backup Withholding and IRA Withholding, Debit Cards & Overdraft privilege including approvals, requalification’s, Freshstarts and Collections.
• Monitors various account services including but not limited to: check holds, overdraft protection, preauthorized transfers, Moola Savings, Rewards accounts, commercial analysis, Reg D, closed accounts, address changes, abandoned property including notices, updates and state reporting, IOLTA reporting.
• Reviews/orders new/reissued Debit Cards within compliance as well as changes.
• Completes research requests.
• Files legal documents, Branch Misc and Check Batches.
• Assist co-workers with questions received via the hunt group line.

Qualifications

• Ability to research complex customer issues
• Proven ability to read, write, and communicate effectively in a professional setting
• Ability to use office equipment including imaging system, fax, copier, computer and telephone
• Ability to multi-task
• Attention to detail with high degree of accuracy
• Ability to complete tasks with frequent interruptions and/or distractions
• Strong computer skills including Microsoft Word, Excel and Access
• Strong organizational skills
• Ability to work independently and as a member of a team; establishes and maintains effective work relationships with co-workers

Education/Training/Experience

• High School Diploma or equivalent

INDEPENDENT ACTION

Performs work independently within scope of established guidelines and practices. Consults with Manager where clarification or exception to Bank policy may be required.

NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required for this job.

Cornerstone Bank is an Equal Opportunity Employer. In compliance with Equal Opportunity Guidelines and the Americans with Disabilities Act, Cornerstone Bank provides reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.