Role and Responsibilities

The Pacific Ace CDD Amenity Facility Amenity Attendance Manager’s primary function is to ensure all residents and allowed guests are in adherence with the “Pacific Ace CDD’s Amenity Policies” and the “Amenities Access & Usage” guidelines/requirements described within, as well as for the cleanliness, safety and functionality of amenity areas. Key responsibilities include:

• Greeting: Welcoming residents and any of their allowed guests with a friendly and professional demeanor and offer assistance if needed. 

• Access Control: Coordinate and facilitate the programming and tracking with any security and/or access control vendor. Facilitate the programming and distribution of any resident access control measures commonly referred to or known as FOBs, for the amenity facility according to any procedures that may be established and as applicable per specific ACE CDD ‘Amenity’s Policy and Rate’s documents.

• Maintain Cleanliness: Monitor and maintain the cleanliness of amenity areas by coordinating with the assigned manager from Empire Management Group or liaison directly with CDD’s contracted maintenance and janitorial services as needed

• Maintain Inventory: Ensure that all equipment is available for residents. Carry out daily inspections, report any issues to the manager from Empire Management Group and/or the appropriate liaison

• Communication: Make clear and concise announcements to residents and guests including safety updates, emergency procedures, policy reminders and event notifications. Deliver announcements in a professional and approachable tone.

• Rental and Reservation Coordination: Assist with reservations for residents wishing to use the Amenity Facility. Ensure all appropriate forms are completed, submitted and maintained according to established procedures. Ensure payment has been collected for facility use 

• Facility Compliance: Ensure any patrons and their guests adhere to the “Facility Rental Policies” and shall not use the Amenity Center areas for any unlawful purpose. 

Requirements 

1. Organizational Skills: Ability to manage multiple tasks simultaneously and prioritize workload effectively to meet deadlines. 

2. Tech-Savvy: Proficiency in using CRM systems and varies document management systems for communication purposes. 

3. Team Player: Collaborative attitude with a willingness to work closely with team members to achieve common goals.  

4. Customer Service: Offer resolutions and advise for complaints in a courteous manner. 

Qualifications and Education Requirements

• Maintenance or Management experience

• Must pass a background check • High school diploma