Our employees have spoken! Our company culture is amazing and our Great Place to Work Certification proves it. Would you like to work for a company where over 90% of employees feel respected, treated fairly and where we showcase our commitment to diversity, equity and inclusion? If so, come join our team. For over 25 years, 

Dominion Diagnostics has been committed to advancing patient care through trusted diagnostics. We are a premier urine drug testing/toxicology laboratory serving Addiction/ Substance Use Disorder Treatment, MAT + OTP Clinics and in Pain Management settings. Dominion Diagnostics currently has labs in over 30 states across the country.

This position is responsible for the management and retention of existing accounts in an assigned territory. In addition, this role requires making outbound sales calls to close business and/or securing an appointment for our regional sales executives to visit in person to close the business. 

Hours - Schedule 

Must be U.S. based, candidate’s residential location may be anywhere in the U.S.

Principal Duties and Responsibilities: 

• Meets and exceeds territory volume growth objectives by developing and increasing business in existing accounts. 
• Make service calls to the existing account base. 
• Service calls are defined as a call in which at a minimum you spoke directly to a touch point within the account. 
• Touchpoints for outbound calls will be owners, providers, office managers, residential treatment center managers, director of nursing, or head collector. 
• Develops and manages strong sustainable relationships with the customer base. 
• Make daily outbound sales calls to a touchpoint within a targeted account. 
• Target list will be provided to you from outside sales executives and from various call lists designed to pull through additional volume for Dominion Diagnostics. 
• Set qualified appointments for outside sales executives. 
• Qualify (defined below) each account prior to setting an appointment for the outside sales executive 
• Records complete service and call activity daily using our CRM software. 
• Communicate effectively and work in conjunction with regional account executives and regional account managers when targeting their territory. 
• Become an expert on Dominion Diagnostic’s product offering. 
• Continue to enhance understanding of competitor offerings and the payer landscape in each state. 
• Provides regular updates to the Inside Sales Manager on existing customers, pipeline, and monthly call reports. 
• Adheres to all HIPAA confidentiality requirements. 
• Fosters the company’s exceptional reputation and image in all dealings with customers. 
• Complies with all applicable laws to promote our laboratory services. 
• Works independently, organizes territory and meets deadlines. 
• Self-starter who works well independently and as part of a team 
• Ability to understand and present clinical/technical product information 
• Additional duties as assigned. 

Education and Experience: 

• Bachelor’s degree (B.A./B.S.) from a four-year college or university preferred 
• 1-3 years of sales or customer service experience 
• Laboratory experience is a plus 
• Proven ability to develop and maintain relationships with key physicians and office staff 
• Excellent communication and interpersonal skills 
• Proficiency with Microsoft Office and CRM software 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer 
• Prolonged periods of communicating on the telephone and via Teams. 
• Must be able to lift 25 pounds at times 
• Must be able to travel in a personal automobile and travel via airplane, as needed 

Excellent Benefits:

Our comprehensive benefits package includes medical, dental, and vision coverage; a 401k plan with an employer match, paid time off; employer-paid life and disability insurance with additional buy-up coverage options; tuition and continuing education reimbursement; and other voluntary benefits. In addition, an annual bonus may be paid to eligible employees based upon organizational and individual performance. Employees and their family members have full access to our Employee Assistance Program, which includes resources for work/life solutions, such as one free legal consultation and referrals for emotional support/counseling.

We have several employee recognition programs and were awarded Best Places to Work in RI for the past 3 years in a row.

Dominion Diagnostics provides all technical staff free access to a comprehensive library of continuing education classes through S.T.A.R.S.

Dominion Diagnostics is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and

business need.