POSITION SUMMARY

Customer Service at People's Food Co-op is our primary focus! As part of our Grocery Department team, you will assist with assistance in inventory control and record keeping, stocking shelves , and assisting customer with product questions. You'll assist with maintenance, receiving, preparation, stocking and display of all products in the department.

POSITION RESPONSIBILITIES

• Communicate with department manager about daily activities, needs and challenges
• Report performance issues to department manager in a way that is immediate, respectful and consistent
• Communicate effectively and respectfully with all staff to create a positive work environment
• Ensure department staff promptly and courteously answer phones and handle requests in a professional and appropriate manner.
• Maintain knowledge of products and presentation methods, techniques, and quality standards
• Ensure department cases and prep areas are clean
• Receive product deliveries; ensuring order and invoice are accurate and ensure product quality
• Prepare case and other meat department items as needed
• Maintain back stock areas according to department standards
• Demonstrate full awareness of current promotional events for the department
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
• Effectively communicate with customers and respond to questions and requests in a timely manner.
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.

PFC offers benefits that include: medical (if working 30 or more hours per week), dental, vision, life products, short-term disability, and ancillary products in addition to a 401(k) retirement plan with employer match and a 20% staff discount.

REQUIREMENTS

• Experience in a grocery department preferred but not required
• Strong organizational skills
• Keen attention to detail, safety and customer needs
• Strong communication and listening skills
• Ability to work well with others in a cooperative environment where teamwork and constant communication is essential

PHYSICAL DEMANDS

• Must be able to lift 50 lbs.
• Required frequently: standing, walking, kneeling, squatting, bending and reaching for duration of assigned shift. Also cutting, using a knife or box cutter.
• Required occasionally: using the baler, trash compactor