Lead Resident Monitor, Part-Time (Saturday and Sunday 8a-4p)

Are you excited about a new and exciting opportunity? Do you have a passion for working with families and individuals in need of healthcare, housing, and community support services? Are you interested in working for a mission-driven and innovative organization? Well, look no further! At Community of Hope, we envision Washington, DC, where everyone is healthy, housed, and hopeful. If you are ready to make a positive difference in the community, this position is for you!

Our mission: To improve health, end homelessness, and partner with communities to make Washington, DC more equitable.

Our Approach and Values:

We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives. 

We embrace diversity, welcome all voices, and treat everyone with respect and compassion.

We lead and advocate for changes to make systems more equitable.

We strive for excellence and value integrity in all that we do.

Position Summary:

The Lead Resident Monitor is accountable directly to the Program Director. This position is responsible for directly supervising Resident Monitors as assigned.  This is a part-time position that works Saturday and Sunday from 8a-4p; and is based out of The Bridge at Girard Street in NW DC.

Salary –  The salary range for this position is $18.75 per hour and the offer amount is determined by the candidate's education, qualifications, and experience. Indeed provides its own estimated salary calculator and is not affiliated with COH’s range. 

 Highlighted Duties and Responsibilities: 

• Trains new Resident Monitors on shift operations and reviews Resident Monitor Handbook and program rules with them. Coordinates with Program Managers to schedule new hires to shadow other high performing resident monitors during a shift. 
• Coordinates schedule with Resident Monitor Manager regarding Resident Monitors who work at multiple sites. Minimizes unauthorized overtime by collaborating with Program Director and Resident Monitor Manager when projected overtime issues arise.  
• Works with Program Director to provide ongoing training and skill upgrades to all GA Resident Monitors.   
• Collaborates with Program Director to ensure that concise and clear shift reports are written by all Resident Monitors.  
• Works with Program Manager and Facilities Staff for emergency preparedness and schedules regular emergency drills monthly. 
• Participates in the On-Call Supervisor rotation; providing supervision to Resident Monitors and assisting during emergency situations or staffing issues after hours and on the weekend. 
• Greets residents, visitors and staff in a cheerful and helpful manner, providing directions and information as needed. Appropriately directs donors according to COH policy.   
• Meets with supervisees regularly and provides real-time feedback, training, support, and coaching as needed.  Creates meeting agendas, sends meeting agendas in advance when possible, and documents concerns promptly as needed. 

• High school diploma /GED or equivalent experience required.
• B.A/B.S. preferred
• Some supervisory experience preferred
• Experience in social services preferred
• Strong organizational and communication skills required.
• Ability to work with all levels of staff required.
• Punctuality and reliability required;
• Ability to utilize computer software such as Microsoft Windows, Microsoft Word, Microsoft Excel, Outlook Mail and other Microsoft Office applications as needed
• Good verbal and written communication skills required.
• Ability to act responsibly, professionally, and use good judgement required.
• Ability to de-ice the front walkway by salting and shoveling the front area when inclement weather occurs.
• Experience working in a residential environment preferred.
• Ability to write shift and incident reports in detail required.
• Ability to work evenings and weekends.
• This position is required to work 100% on site.

At COH, we prioritize the following well-being and work-life balance-centered benefits:

• Remote work opportunities are available for many, but not all, of our roles, promoting a culture of work-life balance
• 8-hour workdays, which include a paid lunch
• 11.5 paid company holidays, 1 personal floating holiday, paid vacation and sick leave based on the average number of hours per week and work schedule
• Vacation and sick leave accrual based on bi-weekly work schedule
• Annual performance-based raises, up to 5% of your annual pay
• Loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year
• Ongoing internal leadership training for supervisors
• Ongoing well-being activities, culture compact activities and training, and trauma-informed care initiatives and training
• Life insurance, short-term disability, and long-term disability insurance
• 403(b) Retirement Plan
• And much more! 

About Us:

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For 45 years, we have provided healthcare, housing, and community support services to make Washington, DC more equitable. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2024, Community of Hope provided about 50,000 medical visits, 6,300 dental visits, and 17,000 behavioral health visits for about 16,000 patients. Community of Hope is also one of the largest providers of homelessness prevention and housing services for 1,600 households—1,384 families and 220 individuals—experiencing homelessness in DC. Community support through Family Success Center, our WIC nutrition centers, and perinatal care coordination for pregnant people experiencing homelessness reach hundreds more families. We believe that everyone in DC can be healthy, housed, and hopeful. 

We were selected as one of The Washington Post 150 Top Workplaces in 2024 and 6 other times since 2014 based on feedback from our staff.

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.