Title: Server Assistant

Reports to: Dining Manager

Position Type: Full or Part-time, Non-exempt

Why you'll love it here: 

At Los Poblanos, you will discover more than just a job. Join a team that values your contributions, fosters innovation and provides competitive salaries and benefits. Work in one of New Mexico's most inspiring natural and historic settings while taking your career to the next level. Rooted in our mission to preserve this extraordinary property, our core values embrace community, hospitality, empathy, excellence, respect and stewardship—driving an unforgettable guest and employee experience. There are many opportunities to learn, grow and lead with the dynamic teams at our award-winning restaurant, boutique inn, serene spa, stunning event spaces and organic farm. Dive into hand-made artisan products at our production facility and retail locations or go behind the bar at our vibrant tasting rooms in downtown Albuquerque and Santa Fe.  

Job Summary:  

The Server Assistant supports servers in delivering a high-quality dining experience by maintaining cleanliness and orderliness in the dining area, ensuring tables are properly set and cleared, and assisting with various tasks as needed. This role is crucial for smooth and efficient restaurant operations.

Duties & Responsibilities: 

• Act as an ambassador and representative for the property, the Village of Los Ranchos, and Albuquerque
• Welcome and acknowledge all guests according to company standards and anticipate and address guests’ service needs
• Respond rapidly to customer requests in a professional and hospitable manner
• Learn the menu so that it can be explained to our guests
• Serve food and beverage orders to guests in a timely and courteous manner
• Partner with other members of the Los Poblanos family to ensure guests have an amazing experience in all aspects of visiting our property
• Perform opening and closing procedures
• Perform other job-related duties as assigned

Essential Job Functions:

• Assist customers with seating arrangements
• Present food or beverage information or menus to customers
• Prepare hot or cold beverages
• Serve food or beverages
• Enforce rules or regulations
• Collect dirty dishes or other tableware
• Arrange tables or dining areas
• Clean food service areas
• Stock serving stations or dining areas with food or supplies

• A minimum of (2) years of experience working in a fine dining establishment
• Completion of Serve Safe
• Valid Alcohol Servers Permit
• Must display a professional appearance and attitude
• Excellent oral communication skills and positive interpersonal skills required
• Able to work under pressure and remain calm to resolve problems using good judgment
• Able to work cohesively with co-workers as part of a team
• Problem-solving skills and deductive reasoning abilities
• High School Diploma or Equivalent
• Must be able to sit, stand, bend, squat, reach, and walk 8 to 10 hours a day
• Able to grasp, lift, carry. Must be able to lift 30 lbs. in short intervals throughout the day
• Must be willing and able to work a varied schedule to include evenings, weekends, and holidays

Preferred:

• Ability to speak Spanish is a plus
• Interest in sustainability, food, and New Mexico culture
• Interest in organic farming, agriculture, art, and architecture is a plus

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.