Lima One Capital’s Sales Manager is an experienced leader who has oversight of a phone-based sales team while continuing to produce at a high level. This leader is responsible for managing their Inside Sales team’s daily activities, ensuring outbound calls are made, relationships are nurtured, and exceptional client service is provided. They lead by example, being visible and having a constant presence on the sales floor where they have active involvement in the sales process. As a trusted advisor, they are a guide and mentor, tasked with developing each member of the Inside Sales team to be peak performers. 

Responsibilities:

• Lead a daily huddle covering various topics such as submissions, pipeline figures, funding, product and guideline updates, and address any questions from the team.
• Monitor calls made by team members and provide constructive feedback based on our sales framework.
• Provide on-the-spot coaching to improve submissions and funding.
• Conduct weekly one-on-one meetings with the Sales Director to discuss production, hiring, identified bottlenecks, and teammates on performance improvement plans (PIP’s) or those trending towards one.
• Review and escalate all loan exceptions, identifying approval/denial trends and coaching teammates on the reasons behind the decisions made.

Talent Development:

• Conduct weekly one-on-one meetings with each direct report to identify strengths and areas for improvement.
• Coach teammates to exceed the minimum expectations set forth by the company.
• During the onboarding and ramp-up period, assist new teammates by listening to at least five calls per week using our telephony system and providing immediate feedback to enhance quality.
• Collaborate with the Sales Director to organize and execute sales meetings, which should incorporate sales training components.
• Identify potential future leaders within the sales team and work with the Sales Director to develop strategic plans for their growth.

Pipeline Management:

• Ensure effective management of the Inside Sales (IS) pipeline, ensuring deals on track for closure are completed on time. This includes maintaining knowledge of the loans in the same status for at least 20 days, as well as all loans over $500k regardless of days in status.
• Conduct weekly meetings with Operations Seniors to indemnify and address any potential issues with ongoing deals.
• Generate weekly pipeline projections for your team using the formula provided by the Sales Director

• Bachelor’s Degree preferred
• 3-5 years of relevant experience in investment real estate or conventional mortgage lending space within a sales function.
• Excellent communication skills, both verbal and written, and able read nonverbal ques 
• Strong mentor mentality with proven experience leading and developing both individuals and a team
• Strong working experience with MS Office products, particularly Excel, Outlook and Word
• Ability to navigate the challenges of being a ‘working’ leader on the floor
• Capability to negotiate tough situations with candor and grace 
• Have a track record of meeting/exceeding KPIs and other departmental goals
• Proven analytical skills 

About Lima One Capital

Lima One Capital is the nation’s premier lender for real estate investors. Recognized by the Inc.5000 as one of America’s fastest growing companies, Lima One specializes in providing real estate investors with financing for their rental, fix-and-flip, multifamily properties, and new construction. The company, founded by Marines, is distinguished as one of South Carolina’s Best Places to Work and Top Workplaces. Lima One is headquartered in downtown Greenville, South Carolina, and is a wholly owned subsidiary of MFA Financial, Inc (NYSE) and markets its lending products over a national footprint of 46 states and the District of Columbia. Learn more about us at limaone.com.

Lima One Capital does not sponsor H1B Visas. To be considered for employment, a candidate must be authorized to work in the United States for any employer and not require sponsorship, now or in the future.

Notice to Third Party Recruiters and Agencies

Lima One Capital does not accept unsolicited resumes or candidate submissions from recruiters or employment agencies. In the absence of a fully executed agreement for a specified position, Lima One Capital has no obligation to pay any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, Lima One Capital explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, referrals, or candidate submissions, including those communicated to a member of the Human Resources team or a hiring manager, shall be deemed the property of Lima One Capital. If you or your agency would like to be considered as a future recruiting partner, please email employment@limaone.com (Subject: Agency Partner Request).