Zylo is the enterprise leader in SaaS Management, enabling companies to discover, manage, and optimize their SaaS applications. Zylo helps companies reduce costs and minimize risk by centralizing SaaS inventory, license, and renewal management. Trusted by industry leaders, Zylo’s AI-powered platform provides unmatched visibility into SaaS usage and spend. Powered by the industry’s most intelligent discovery engine, Zylo continuously uncovers hidden SaaS applications, giving companies greater control over their SaaS portfolio. With more than 30 million SaaS licenses and $34 billion in SaaS spend under management, Zylo delivers the deepest insights, backed by more data than any other provider. 

Overview

We are looking for an IT Technician to support our organization and take ownership in supporting all related IT systems and related projects internally. 

What you will do

• Provide comprehensive IT support for hardware and software, specifically focusing on MacBook devices and essential applications, to ensure seamless operation for internal employees.
• Establish and maintain strong relationships with software vendors to optimize the performance and cost-effectiveness of IT-owned solutions.
• Manage and oversee the Mobile Device Management (MDM) system to ensure secure and efficient mobile operations across the organization.
• Lead the procurement and provisioning processes for all IT hardware, ensuring timely availability of necessary equipment.
• Administer employee onboarding and offboarding processes, including hardware provisioning and single sign-on configuration, facilitating smooth transitions for new and departing staff.
• Maintain and support office video conferencing solutions to promote effective communication and collaboration.
• Conduct research and provide support for new security and IT initiatives, aligning IT strategy with organizational goals and adapting to technological advancements.
• Assist in audit and compliance-related tasks to uphold company standards and regulatory requirements.
• Engage in light project management to develop knowledge-based documentation and drive IT-related initiatives that enhance organizational efficiency.

What you need 

• At least 2 years of experience in IT support within a corporate setting, demonstrating proficiency in a professional environment.
• Proven ability to provide comprehensive remote, phone, and email support to internal end users across multiple time zones, ensuring timely and effective issue resolution.
• In-depth expertise in troubleshooting and supporting Mac-related products, including laptops and iPhones, as well as business software applications such as Zoom and Google Workspace, and audiovisual equipment, including webcams and teleconference systems.
• Capacity to manage multiple tasks efficiently in a dynamic and fast-paced environment, demonstrating strong organizational skills and adaptability.
• Experience in project management with a keen attention to detail, ensuring the successful execution and completion of IT initiatives.
• Availability to be onsite at the office, maintaining a strong presence to support company IT needs.

At Zylo, we’re committed to Growing Stronger Together by fostering a diverse and inclusive workplace. We believe that a variety of perspectives not only fuels innovation, but also allows us to better serve our diverse customer base. If you meet the essential qualifications, we encourage you to apply and join us on this journey. Still growing in your career? Connect with our talent community—we’re always looking for future Zylos who share our passion for continuous learning.