Overview:

The Wire Transfer Specialist is responsible for the Bank’s Wire Transfer service, processing incoming and outgoing wires and ensuring that all wires are processed within established timelines, according to department procedures and in compliance with Bank policies and regulatory requirements. This role is also responsible for ensuring that all daily wire activity is in balance before end-of-day sign off. As a member of the Payment Operations Team, this individual will be cross trained on additional Payment Operations functions in order to maximize department capacity and coverage. 

Primary Accountabilities / Responsibilities:

1. Receive outgoing wire requests from branch and internal department personnel and perform quality control review for accuracy and completeness as indicated by department procedures, TSB policies, and associated regulatory guidelines, rejecting for correction any request that does not meet the requirements. 
2. Perform OFAC (Office of Foreign Assets Control) and AML (Anti-Money Laundering) screenings on all incoming and outgoing wire transfers.
3. Work closely with the Financial Intelligence team to escalate and resolve suspicious wire activity.
4. Process incoming and outgoing domestic and international wire transfers using systems such as Fedwire or other applicable wire transfer systems, ensuring all are verified/authorized in compliance with system requirements and department procedures.
5. Retrieve incoming wire transfer messages from Fedwire or other applicable wire transfer systems, and post to Beneficiary accounts where applicable, or notify appropriate departments as procedurally indicated.
6. Enter and retrieve other Service Messages via Fedwire as needed and follow up according to the specific message requirements.
7. Assist internal partners and customers with wire-related inquiries, including investigating issues, discrepancies, and reasons for returns.
8. Complete daily reconciliation of wire transfer activity to ensure that all wire transfers have been processed and associated financial transactions have been correctly posted.
9. Assist with system upgrades, testing, and troubleshooting related to wire transfer operations
10. Complete all activities with a focus on risk mitigation and in accordance with Bank policies and procedures, as well as all regulatory requirements and guidelines. 
11. Maintain all required training and certifications necessary to support Wire Transfers and other TSB Payment Operations activities
12. Support Treasury Services department as needed
13. Cross trained on additional Payment Operations functions in order to maximize department capacity and coverage 
14. Perform related and unrelated duties as may be required.

Position Requirements:

The qualified applicant must be experienced in wire transfer operations or payment processing and be proficient is the use of Fedwire or other applicable wire transfer systems for handling high-value and time-sensitive wire transactions with accuracy. The applicant must also have a strong understanding of Regulation E, AML, OFAC and other regulatory compliance requirements. The individual must have strong analytical and problem-solving skills with attention to detail, have exceptional organization skills, be customer focused to provide quality service to customers and internal partners and be able to easily adapt to changing priorities in a fast-paced environment. Experience using Microsoft Excel, Word, Outlook, and PDF documents a plus.

Competencies Required:

• Customer Focus
• Results Oriented
• Adaptability
• Collaboration
• Communication
• Composure
• Innovation
• Self-Development

Work Environment/Physical Demands/Condition Requirements:

Open office environment; must be able to focus and not be easily distracted. Must be able to climb stairs, use computer/see screen and read documents. 

Equipment Used:

General office equipment: Computer, Telephone, Mobile devices

Compliance:

Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position. 

Information Security:

Responsible for actively protecting the confidentiality of customer information and computer systems used in the bank by:

• Remaining alert to and reporting malicious or suspected malicious email.
• Participating in training opportunities to ensure continued protection of customer data.
• Provide feedback where possible to help improve the Bank’s security culture.

Responsible for maintaining confidentiality of all sensitive information.

Torrington Savings Bank is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis prohibited by law. The Bank considers applicants for all positions without regard to disability, military/veteran status, or any other legally protected status, and is committed to providing equal opportunities in terms of its recruiting and hiring practices. 

Applicants requiring reasonable accommodation in the application process should notify Human Resources. 

Torrington Savings Bank participates in e-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.A.

EOE/AA/D/V 

Torrington Savings Bank is a drug free workplace.