Who We're Looking To Add To Our Growing Team:  

We are currently seeking an Accounts Receivable Supervisor to join our growing AR team! nimble provides revenue cycle outsourcing services to ambulatory surgery centers (“ASCs”), surgical practices, surgical hospitals, and anesthesia groups. This is a great opportunity to join a market-leading brand serving a high-growth end market while gaining valuable experience working closely with leadership.

As the Accounts Receivable Supervisor you will oversee, develop, and be accountable for a Line of Business (ASC or PRO) and lead a POD of individuals, onshore and partner with offshore leadership and PDO teams, responsible for $2-$3 million in revenue This individual should have a successful track record of driving for results, advanced expertise in RCM accounts receivable, claims and overall process with a demonstrated ability to lead, develop, and grow a team. 

On a typical day, you'll be responsible for:  

People Leadership

• Leads, develops, and assists A/R Representatives and Account Performance Managers with client accounts performance
• Partners with Learning and Development to create onboarding and training framework and ensuring framework and plans are executed for new A/R team members
• Develops inexperienced or underperforming employees and provides feedback and coaching
• Monitors performance through established department KPIs and holds team accountable
• Leads employee 1:1 and team meetings

Reporting and Analytics

• Partners with analytics team and Account Performance Managers to review and analyze reports and data to maximize efficiency and direct focus to appropriate areas of concern
• Identify denial trends, report on global payer issues, and implement recovery plans

RCM Process and Expertise 

• Acts as a resource for all A/R team members for questions regarding billing policies, state guidelines, reimbursement analysis and assists with resolution of challenging accounts and claims
• Maintains a detailed knowledge of client specific SOWs
• Helps to establish and evaluate A/R policies, procedures and best practices and make suggestions for revisions and updating information

Client and Account Performance

• Work with A/R team members to help meet and exceed goals and provide detailed feedback to client services if the goals are not met

• At least 3 years of experience in A/R
• 3 + years A/R and claims experience in the healthcare industry
• Strong analytic skills and proven success leading process improvement initiatives and project management
• Advanced knowledge of Medicare, Medicaid, Private Insurance, Private Pay, Liability, and Worker’s Compensation requirements and procedures and diagnosis, and medical terminology
• Intermediate level of expertise with Microsoft Office Suite
• Knowledge of and ability to comply with HIPAA, HITECH, and patient confidentiality policies
• Advanced knowledge of the revenue cycle is required, experience with ASC billing preferred
• Epic experience strongly preferred
• Experience creating and delivering client-facing content and client presentations

Key Competencies

• Drives Results. Consistently achieves results, even under difficult circumstances. Fosters a sense of urgency in the team for reaching goals and meeting deadlines. Readily takes action on challenges, Identifies, and seizes new opportunities; Leads others to persist despite setbacks or obstacles; Establishes clear responsibilities and processes for monitoring work and measuring results.
• Communicates Effectively. Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions; Picks up on situational cues and adapts personal, interpersonal and leadership behavior to fit.
• Quality Decision-making. Makes sound decisions, even in the absence of complete information; Considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up in driving appropriate decisions for the organization based on sound risk/reward analysis.
• Customer Focus. Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers messaging and solutions that meet customer expectations.