As a Team Member of the Rhino Rack, we look first for teammates with strong “Life Values”, such as, high integrity, a team player, respectful towards others, highly motivated, strives for excellence, embraces change, looks for continuous improvement, and a desire to do better today than yesterday. These values are important to our culture and are fundamental in building and maintaining a fun and high performing team! 

If the above sounds like you, then this job is for you! Your responsibilities would include; Handling a high call volume, responding to customer inquiries, multi-tasking, and problem solving. The tasks should be completed in a manner that meets company standards for safety, quality, security, and productivity.   

• Respond promptly and professionally to customer inquiries via phone and email. 
• Provide accurate and helpful information and Rhino-Rack products, services and warranties. 
• Assist customers in placing orders, processing returns and resolving any issues related to their purchases. 
• Handle and resolve customer complaints with empathy and efficiency, turning negative experiences into positive ones. 
• Collaborate with other departments to address complex customer issues. 
• Stay up to date with Rhino Rack product knowledge to provide informed and expert assistance to customers. 
• Contribute to the continuous improvement of customer service processes and procedures. 
• Strive to achieve individual and team targets for customer satisfaction and for excellence. 
• Participate in ongoing training and development programs to enhance customer service skills and product knowledge. 

Education Required: High school diploma or GED 

Work Experience Required: 1 year of customer service experience in high call volume setting   

Preferred: 2-3 years of customer service/support experience 

General physical requirements: Light to medium work, sitting for extended periods of time, attention to detail 

Visual acuity requirements: Close, ability to adjust focus 

Motion and sensory requirements:Reaching, Standing, Walking, Pushing, Pulling, Lifting, Grasping, Typing, Talking, 

Hearing, Repetitive Motions  

Physical working conditions: Office with some exposure to noise, hazards, atmospheric conditions