Position: Case Manager

Reports to: Housing Support Manager

Location: Denver

Type: Full-time

Pay: $25.00-$26.96 per hour, generous benefits including 401k matching, 100% employer-paid premiums for health, dental, vision; paid vacation, paid holidays; $40 cell phone stipend 

The Case Manager reports directly to the Housing Support Manager and provides direct service case management to the community members at our CVC sites. The Case Manager is responsible for a specific site and the caseload will vary at each location.

Schedule / Hours:

• 40 hrs/wk, flexibility with some nights and weekends may be needed
• Time may be spent in organizational meetings, meeting with external partners and coalitions, meeting with MC community members, etc.

Key Area # 1- Individual Case Management

• Assess clients for rapid resolution within 14 days of program entry and discuss at the beginning of every client encounter.
• Work with clients to complete housing assessments (i.e. coordinated entry assessment) within 30 days of program entry.
• Work with clients to acquire vital documents in preparation for housing and upload into HMIS.
• Connect clients to physical health, dental health, behavioral health, harm reduction, substance use services, vocational training, and employment services available across the All In Mile High system.
• Remain culturally attuned to the people of the community being served, able to communicate, be sensitive and compassionate.
• Specialized knowledge of the following: Supplemental Nutrition Assistance Program (SNAP), Medicaid, Old Age Pension (OAP) Aid to the Needy Disabled (AND), RTD Live and Lyft Concierge program
• SOAR trained a preferred qualification to assist with Social Security Income or Social Security Disability Income (SSI and SSDI).
• Case Managers should also have knowledge of housing programs in the Denver Metro area to help guide participants to permanent housing. Assist clients in accessing insurance, primary, dental and specialty care as needed.
• Be connected with allies, service agencies and critical decision makers within various systems
• Assess the needs of participants and prepare case management plans and support completion of each of the identified items.
• Encourage self-advocacy skills among the client base, so they gain confidence with basic system navigation.
• Link participants with appropriate resources and appropriate referrals to outside agencies.
• Excellent program management skills, including strong administrative, computer and database skills.
• Ability to encourage, support and acknowledge participants.
• Transports community members using personal vehicle, for any and all related job description functions, may include, housing move assistance and coordination.

Key Area #2 - Resource Navigation

• Keep abreast of current trends in community resources, social security benefits, state government benefits, medical and mental health programming, and best practices in accessing resources and programs.
• Connect participants with appropriate resources as needed.
• Make referrals to outside agencies and interdepartmental colleagues such as Peer Support or our onsite Mental Health Professionals.
• Promotes an environment of interdepartmental, continuum of care and post- acute care collaboration.

Key Area #3 - Data Collection and Documentation

• Assists with the preparation of grant specific mid-year learnings calls and year-end reporting.
• Oversees the maintenance of confidentiality of all client information.
• Ensures all necessary documentation including HMIS is completed in an accurate timely manner.
• Completes all required forms and reports in a complete and timely manner per program requirements.

Key Area #4 Professionalism and Teamwork

• Attends Case Management team meetings
• Understands and follows the related policies and procedures of the MicroCommunity operations.
• Attends required meetings and regular supervision, focusing on the key areas above
• Attends and participates in formal and informal staff meetings and addresses client and program issues.
• Provides excellent internal and external customer service and communicates in a professional, timely, and effective manner
• Actively participates, collaborates, and contributes to the multidisciplinary team to promote a team culture in which each client’s point of view, experiences, and preferences are recognized, understood and respected, and in which client self-determination and decision-making in service planning are maximized and supported.

Other Responsibilities:

• Complete other special duties and tasks as assigned by management.
• We are a dynamic and growing team and at times everyone is required to do a bit of everything.

Physical Requirements:

The position requires the ability to perform the essential functions with or without reasonable accommodation. Tasks may involve prolonged periods of standing, sitting, or walking. Additional requirements include occasional reaching, bending, crouching, or kneeling, along with manual dexterity to operate tools, equipment, and technology. Visual and auditory ability to respond to tasks and ensure safety are also essential.

Qualifications:

• High School Diploma or equivalent and one year either working with unhoused individuals, in non-profit. Additional education or experience in social work, human services, or related fields preferred.
• Experience in housing navigation, stabilization, or case management with individuals experiencing homelessness strongly preferred
• Reliable transportation is required.
• Cell phone to download and access CVC applications is required

Skills Needed:

• Cultural Competence
• Time management
• Excellent written and verbal communication
• Administrative Skills
• Conflict mediation/resolution skills
• Meeting facilitation skills
• High emotional intelligenc
• Ability to relate to people from diverse backgrounds and experience
• Trauma-informed approach
• Creativity and flexibility
• Resilience and thick skin
• Intrinsic motivation to achieve goals

Colorado Village Collaborative provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.