Responsibilities

• Enforcing timely circulation of monitoring devices by leading the organization’s device retrieval efforts, including regularly corresponding with patients, automating patient outreach and reminders, making recommendations to Sales for optimized utilization, performing account audits, generating patient invoices 
• Entering daily updates into our inventory database to streamline the flow of information and improve accuracy 
• Coordinating with leadership to assist with data collection, report generation, metric development, and analyzation of device reports 
• Responsible for the facilitation, approval, and record-keeping of remote reallocation of devices between off-site locations 
• Respond to and direct incoming patient communications 
• Support distribution of inventory across all locations, perform regular audits, share and analyze findings, initiate rechecks, invoices, and write-offs and reconcile the results 
• Contribute to team effort by accomplishing results and providing coverage where needed
• Oversee merging and discontinuing accounts by accounting for all outlying devices, coordinating the discontinuation of URLs as needed, and providing instructions to the Depot on processing circulating devices 
• Regularly identify and submit needed write-offs and write-ups in an effort to maintain accurate perception of device availability in the field 
• Coordinate with operations teams to ensure timely and accurate inventory replenishment and that adequate stock levels are maintained 
• Employ standards, metrics, and procedures that maximize inventory management efficiency 
• Collaborate with cross-functional teams and stakeholders to identify and prioritize initiatives that optimize inventory capabilities and develop best inventory management practices 
• Subject matter experts with Support in device tracking, analysis, auditing, and reporting 
• Analyze inventory levels and make recommendations to Sales on utilization improvements and the reduction of excess inventory in the field 
• Analyzes inventory activity, product demand, turn ratios, patient volume, and shipment schedules to determine reorder levels, ensure product availability, and minimize inventory costs 

Qualifications

• 2 years Salesforce experience required 
• 3 years Inventory experience 
• Experience with ERP and CRM software preferred 
• Experience in Medical Device/BioTech industries preferred
• SalesOps experience preferred 
• Bachelor’s degree or equivalent experience required 
• Exceptional problem-solving and investigative skills with extremely high attention to detail 
• Knowledge of industry standards and benchmarks 
• High-level administrative skills, including formula proficiency in excel and Google Sheets 
• Available and responsive to questions for stakeholders across the organization 
• Excellent relationship-building skills and ability to liaise with stakeholders at all levels, including patents, customers, and leadership 
• Positive outlook, detail oriented, organized, leader, and self-motivated 
• Excellent communication skills, both written and verbal 
• The ability to multitask and work on your own initiative 
• Must have a proactive attitude, a motivation and desire to succeed 
• Organized and detail oriented, with the ability to multitask and prioritize deliverables within the workday

Salary & Benefits

The estimated hiring salary range for this position is $26/hr - $28/hr. * The actual salary will be based on a variety of job-related factors, including geography, skills, education and experience. The range is a good faith estimate and may be modified in the future. This role is also eligible for a range of benefits including medical, dental and 401K retirement plan.