Looking for something BETTER? So were we! That’s why TrueScripts was created. But “better” didn’t stop there. That’s why we’re now looking for YOU!

What We’re About…

TrueScripts Management Services is a pharmacist-founded, fully transparent Prescription Benefit Manager that has been revolutionizing the PBM industry since 2014. Our mission is to build lasting relationships by providing prescription benefit expertise at a personal and customized level to ensure optimum value at the lowest possible cost. We are committed to lowering prescription drug spending, achieving clinically effective outcomes, and always delivering Amazing Care.

Did we mention Amazing Care? Good! Because this is so much more than just our tagline. It is the foundation upon which our business was built. We believe that Amazing Care starts from within, and our culture is reflective of this philosophy. And there is a reason that our company has been named the #1 Best Place to Work (for medium-sized employers) in Indiana for the past three consecutive years!

Our team members enjoy:

• A wide range of health insurance options including medical, dental and vision
• A strong salary and bonus program
• A robust 401k and company match
• Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!
• Employee Assistance Program
• A wellness program including financial incentives, chiropractic and massage services, and fitness stipends
• Dream Manager Program (yes, it’s a real thing!)
• A cohesive, family-based culture
• Charitable contributions and volunteer time
• Lots of celebrations!

Ok, enough about us. Here’s what we need from you:

A future team members' values need to align with TrueScripts' core values of Integrity, Respect, Innovation, and Service. This match in value systems is critical for our team's chemistry and continued success. Our culture is positive, and our people possess a ‘can do, proactive attitude. Honesty and transparency are the foundation that we build upon. What sets us apart from our competitors is the programs that we bring, the education that we provide, and the utmost respect for clients and their members to assist them when and where needed.

The Process Improvement Project Manager plays a key role in driving process improvement initiatives across the organization. This position involves the development, planning, and execution of strategic projects aimed at enhancing operational efficiency, increasing productivity, and improving customer satisfaction. The Project Manager is responsible for overseeing process enhancement projects, working closely with cross-functional teams and key stakeholders to ensure that improvements are effectively implemented. The role demands the use of problem-solving methodologies and analytical tools to identify areas of improvement, optimize workflows, and align processes with the organization’s broader goals. This role will enjoy a hybrid schedule that includes a combination of in-office days at our Corporate office in Washington, IN as well as work-from-home days.

Responsibilities include:

• Conduct thorough assessments of existing processes and procedures to identify inefficiencies, bottlenecks, and opportunities for improvement.
• Assist in evaluating team performance and organizational processes to ensure alignment with company goals.

• Lead large, cross-departmental process improvement initiatives from inception to completion, ensuring they are executed successfully and align with organizational goals.
• Develop, implement, and maintain detailed project plans, ensuring clear priorities, timelines, and resource allocation.
• Monitor and manage project progress, resolving issues related to scope, budget, and resource constraints effectively. 
• Ensure all projects adhere to company compliance standards and quality policies.
• Foster a culture of continuous improvement, driving initiatives that enhance operational efficiency and productivity.

Collaboration with Stakeholders

• Work closely with key stakeholders across departments to define and implement process improvements.
• Engage with department leaders to ensure alignment on goals and progress of improvement initiatives.
• Training, Mentoring, and Guiding Leaders and Team Members
• Lead and mentor teams in deploying process enhancements, offering guidance and support throughout the implementation phase.
• Collaborate with various dept leaders to ensure training on new processes to ensure smooth adoption and execution.
• Promote the sharing and adoption of best practices across teams and departments, ensuring continuous learning and improvement.

Continuous Improvement and Innovation

• Champion a culture of innovation by challenging existing processes and encouraging an action-based approach to improvements.
• Identify and implement best practices within the organization to drive efficiency and productivity across departments.
• Evaluate the success of implemented process changes, measuring effectiveness and ensuring continuous feedback loops are in place.

Other Duties

• Perform additional duties and responsibilities as required to support the department’s objectives.

Qualifications:  

At least 3 years of experience in a project management role, ideally within process improvement or a related field.

Licenses and Certification Requirements: Project Management Certification (PMP or equivalent) preferred

Experience/Knowledge:

•  Proven leadership experience, with the ability to guide teams and manage complex projects.
•  Strong communication skills with the ability to interact with stakeholders at all levels.
•  Ability to lead cross-functional teams and influence decision-making processes.
•  Experience in driving change and managing continuous improvement efforts.
•  Highly adaptable to a dynamic work environment and changing priorities.
•  Strong problem-solving, analytical thinking, and attention to detail.
•  Exceptional organizational skills with the ability to prioritize tasks in an evolving environment.
•  Collaborative team player with the ability to foster positive working relationships across departments.