Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations. 

We have an excellent opportunity for an experienced Administrative / Recreation Assistant to join our amazing environment with an opportunity for growth and development, please read below!

Summary: The Administrative/Recreation Assistant is responsible for telephone coverage, response to customer service requests, issuing key cards, assisting with facilities reservations, daily facility inspections and inventory, and the performance of administrative duties at the request of the General Manager and/or the Recreation Director of the property.

Why Join Keystone? 

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients. 

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon. 

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth. 

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer:

• Competitive Salary 
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Financial and Health/Wellness Education
• Sick Pay 

Part Time Hours: 

Sunday – Monday: 9:00 am-5:00 pm 

Essential Job Duties and Responsibilities:

• Telephone coverage, response to customer service requests and the performance of administrative duties at the request of the General Manager and/or the Recreation Director.
• Provide courteous customer service to all walk-in homeowners by attending promptly to their requests and ensuring the appropriate staff members are advised if they are needed to handle a homeowner issue. 
• Must be flexible with work schedule for occasional evening or weekend hours and community holidays and/or special events.
• Assist with key card application processing and distribution.
• Issue any work orders as directed or needed for pest control, bee/wasp removal and control, light maintenance, general facilities maintenance, etc. to the proper vendor.
• Provide homeowners with the information to reserve recreational facilities.
• Accept and document all homeowner payments received at the Association office and provide them to the General Manager.
• Enforce facility rules and give warnings to residents as needed. 
• Maintain a clean work environment and ensure cleanliness in the office.
• Post daily volleyball and BBQ reservations in their designated areas. 
• Confirm layout of tables/chairs are correct on day of the facility reservation and follow up with janitorial staff if needed. 
• Check in with the resident host on day of the facility reservation to go over clean-up checklist & assist with any questions.
• Post notices on courts or pool gates as needed. 
• Create event flyers as requested. 
• Practice and adhere to Keystone’s Core Values, Mission and Vision. 
• Any additional job duties as required by the supervisor. 

Qualification Requirements:

• Must have a valid CA Driver’s License.
• Must have reliable transportation and the ability to drive within the community.
• Ability to work under tight deadlines with a high level of accuracy.
• Must be flexible with work schedule for occasional evening and weekend hours and community holiday and/or special events.
• Must be proficient with computer programs, including Word, Outlook, and Excel.
• Demonstrate organizational skills and ability to independently prioritize daily workload.
• Must work effectively with colleagues and clients.
• Excellent interpersonal skills.
• Strong verbal and written communication.

Education and/or Experience:

• 1-2 years of experience working in a Customer Service role.
• High School Diploma or GED required.

Work Environment:

The work environment and physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Exhibit professionalism, professional attire, and demeanor at all times.
• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment. 
• Typical office environment with low level noise exposure.

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look at what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!
 

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to hr@keystonepacific.com for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal-opportunity employer. All applicants will be subject to a Background and MVR Check.