Personality Profile

Persona Signs, LLC is searching for a dynamic multitasker to help with our second shift production. This individual must like variety as day-to-day tasks will vary.

Job Summary

A Quality Technician plays a crucial role in driving continuous improvement and ensuring exceptional quality standards across our operations. You will contribute to identifying quality risks, supporting improvement initiatives, documenting best practices, and fostering a culture of quality throughout the organization.

 Job Responsibilities

Core Responsibilities:

• Identify and analyze potential risks to consistent quality outputs.
• Support departmental efforts to enhance quality through inspections, research, and comprehensive documentation.
• Document and communicate best practices, non-conformances, and opportunities for process improvement.
• Provide coaching, support, and education to employees on quality methodologies and tools.
• Contribute to the reduction of quality-related cost drivers.

Specialization-Specific Responsibilities:

• Conduct in-depth investigations into externally reported non-conformances, determining validity and root cause.
• Maintain and report on quality performance metrics for assigned sales divisions (Corporate, Hospitality, QSR/McDonald’s).
• Lead root cause analysis, corrective action, preventive action, and verification of effectiveness activities.
• Collaborate on the development and implementation of cross-departmental best practices.

Other duties as assigned. 

Education and Experience

• High school diploma or equivalent.
• 1+ years of experience in root cause analysis, corrective/preventive action, and verification of effectiveness.
• Previous experience in a Manufacturing Quality Engineer or similar role.

Knowledge, Skills, and Abilities

• Exceptional attention to detail.
• Excellent and professional written and verbal communication skills.
• Proven problem-solving abilities, including root cause and corrective/preventive action analysis.
• High level of integrity and a strong work ethic.
• Experience in complex issue resolution.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)