POSITION DESCRIPTION:

Paid internship and Job Opportunity for College Students.

Tour Guide I is the first year guide in a 3-year internship program at The Annenberg Foundation Trust at Sunnylands. Tour Guide I is a non-exempt, part-time seasonal position that is scheduled for no more than 24 hours per week. The position is responsible for advancing the educational mission of The Annenberg Foundation Trust at Sunnylands. The guides will provide a welcoming experience at the Center & Gardens, historic house, and grounds through guided tours. In addition, Tour Guide I interns who return as Tour Guide II and III are able to support administrative and logistical needs related to high-level, official retreats held at Sunnylands. The Tour Guide program is designed for college students and provides work experience that may be eligible for internship credits from participating colleges, universities, and majors. In addition, Tour Guides will have access to professional development activities, discussions with former government leaders and professionals from the museum, environmental sciences, and communication disciplines. Sunnylands is committed to working around the class schedules for those who are accepted into the program.

ESSENTIAL FUNCTIONS:

· Work location: Onsite, weekday and weekend shifts

· Successful completion of a 5-week immersion program that is conducted 4 days per week with each day consisting of 8 hours of training. The training sessions are conducted in August, Mondays through Thursday. The training involves:

o Attend in-person lectures and workshops, and participate in group and individual instruction

o Complete the online Sunnylands tour guide course

o Read and study training material and continually be informed of changing exhibitions 

o Give a sample tour to 4-6 visitors accompanied by staff

· Conduct public and private tours of the Center and historic estate (of approximately 30-90 minutes in length)

· Check in and retrieve materials for tours

· Greet and welcome tour participants at the Center and upon their arrival at the shuttle access point

· Responsible for assigned tour; must notify supervisor in a timely manner if you are unable to give the assigned tour 

· Resolve problems tactfully, courteously, and in accordance with established policies and procedures

· Report any problems or unusual incidents to the Deputy Director and Center & Gardens Supervisor in a timely and accurate manner

· Answer guests’ questions, confirm ticketed tour participants, answer the telephone, respond to reception emails, and execute all reception desk essential functions as outlined in the Tour Guide Front Desk Manual

· Other duties as assigned by supervising staff

· Opportunity to assist in high-level retreats on a case-by-case basis

SKILLS REQUIRED:

· An interest and awareness of art, history, gardens, education, and public service

· Ability to speak and interact comfortably with diverse groups

· Ability to work independently with minimal supervision 

· Capable of learning new material rapidly and willing to spend time and effort to study material for tours

· Ability to respond to changing or unusual situations in a professional manner

· Maintain appropriate uniformed appearance (uniforms provided)

· Ability to balance multiple priorities effectively, be enthusiastic, self-motivated, and committed to excellence

QUALIFICATIONS: 

· High school diploma or general education (GED) required

· Experience or education in history, political science, art, or teaching is preferred

· Ability to communicate and follow instructions effectively, both orally and in writing 

· Ability to speak a second language is preferred

· Ability to work independently and as part of a team

· Required to work weekdays, weekends, some evenings, and maintain flexible hours up to (24) hours per week

· Punctual and reliable in providing tours and maintaining assigned schedule

· Currently enrolled in a higher education institution 

PHYSICAL REQUIREMENTS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the position.

While performing the duties of this position, the employee is regularly required to stand and walk for periods of up to (8) hours per day with scheduled breaks. They must have physical ability to perform life saving techniques, CPR and First Aid, and the ability to utilize emergency equipment. While performing the duties of this job, the employee may be required to stand, walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, push or pull. The employee may be required to move or lift objects weighing up to 20 pounds. Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus. While performing duties in this position, the employee will work outdoors and may be exposed to wet and/or hot conditions, moving mechanical parts, toxic or caustic chemicals, fumes, or airborne particles, risk of electrical shock, sharp objects, extreme heat and/or open flame. The noise environment in the work environment is usually moderate. The employee must be able to work in a fast-paced environment. The employee must be able to operate a golf cart, shuttle, or motor vehicle.

This position description identifies only the major functions and responsibilities of this job. It does not include all aspects of the position, or additional duties that may be assigned by the Center Director. Please note there may be a requirement to help others complete special projects and other work for the company’s overall benefit.