COMPANY OVERVIEW
CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community.
Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community based program focused on providing culturally competent care for underserved populations, to a network of high quality healthcare clinics across San Antonio and New Braunfels providing full- service health and dental care to all populations, regardless of income limitations.
We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home.
MISSION
We improve lives through improving the well-being of families through high quality, compassionate health care.
CORE VALUES
RESPECT We treat all persons with dignity and compassion
INTEGRITY We build trust through honesty, word and deed
EXCELLENCE We use best practices to deliver exceptional quality care
AFFORDABILITY We manage resources to provide affordable health care
TEAMWORK We work together as a team in the interest of patient care
JOB SUMMARY
The Senior Customer Service Representative serves as the primary source of contact for patients at Centro del Barrio clinics and as such is responsible for welcoming patients into the system and ensuring they have positive experiences.
DUTIES AND RESPONSIBILITIES
• Responsible for registration and processing all patients
• Conducts and records patient financial reviews, billings, collections and data summaries relevant to the agency’s UDS report
• Demonstrate proficiency in looking up accounts in the Practice Management system using name, alias, family members, SSN, and account numbers.
• Demonstrate proficiency in entering charges for self pay, insurance co-pays, and eligibility programs. Reconcile charges and payments at the end of each day. Maintain error-free balance sheets.
• Assist patients and visitors that walk into the clinic. Answer telephones identifying self and name of clinic.
• Demonstrate an excellent understanding of insurance and eligibility programs, specifically Ryan White funding streams and Medicaid.
• Demonstrate ability to schedule patient appointments according to established protocols.
• Maintain 100% self-pay collection rate. Collect and secure all payments received at Clinic and abide by Daily Deposit Protocols. Demonstrate proficiency in collection of prior balances.
• Perform intake interview on all new patients using a standard registration form and financial packet. Demonstrate proficiency in calculating annual household income. Review and update household's financial and demographic information annually.
• Knowledge and complete understanding of the Electronic Health Record.
• Follow-up on no-shows as directed by provider.
• Determine patient eligibility for participation in special programs (i.e., Part A, Part A MAI, Title V, COPC, Methodist Healthcare Ministries, and others).
• Assist with scheduling of clerks to provide adequate coverage for departments.
• Assist clinical teams in patient assessment via observation and notify clinician in the event of an emergency.
• Abide by all policies and procedures set forth by CentroMed
• Participate in the agency’s Quality Improvement Program.
• Ensure the protection and security of all personal, confidential and identifiable information in a professional and responsible manner and carry out all measures to prevent from unauthorized disclosures. Demonstrating and maintaining the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).
• Assists in training new employees in performing their job duties as requested.
• Performs all duties in conformance to appropriate safety and security standards.
• Performs other duties assigned.
QUALIFICATIONS:
Education: High School Diploma or equivalent
One year college or Medical Assistant certification (preferred
Experience Minimum three years administrative experience in a healthcare setting with bookkeeping or accounting (preferred)
Strong clerical skills with keyboarding and basic math, computers and calculkator
Possess mental ability to conduct financial interviews with better than average attention to detail
Other Professional skill level in telephone techniques
Bilingual/Bicultural (preferred)
PHYSICAL REQUIREMENTS
• Must be able to perform the essential functions of the position.
• Must be able to deliver excellent customer service, externally and internally
• Must be able to meet the attendance requirements of the position.
• Work must be performed at designated on-site location(s)
• Must not pose a threat to the health or safety of other individuals in the workplace.
• Physical ability to lift up to 20 pounds unassisted.
CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.