Avesta Housing is looking for a knowledgeable and organized Technology Support Specialist to support the functioning of our information systems and the talented people and teams that rely on them for their work. While providing support and maintenance for information technology-related services and devices within the organization, the Technology Support Specialist will establish a positive and productive working relationship with all departments, adhere to the organization’s Mission Statement and Core Values, and advance the organization’s technology capabilities. The Technology Support Specialist is a critical role in identifying systems issues, be it reported by staff or alerting systems.

About Avesta Housing 

Avesta Housing is a local leader in housing development, property management, and assisted living solutions. Founded in 1972, our nonprofit organization serves individuals and families in need of quality affordable housing in Maine and New Hampshire.

Our employees selected Avesta Housing as a 2024 Best Places to Work in Maine because of our opportunities for career advancement, friendly workplace culture, impressive benefits and compensation, responsive managers, and company values!

What it’s Like to Work Here 

Our team members have positive attitudes, are creative problem-solvers, and share a dedication to housing equity and inclusion for all. Our shared commitment to improving the lives of others and strengthening our communities through affordable housing gives us purpose and inspires our best work. Our workplace culture and continuous opportunities for growth have resulted in Avesta Housing being a popular place to work.

What We're Looking For

The person who is ready for this opportunity will have:

• Exceptional customer service skills.
• Superior written and verbal communication skills.
• Demonstrated ability to work independently with high level of accuracy on work completed.
• Ability to exercise judgment, establish priorities, and solve problems.
• Willingness to recommend efficiencies or areas of improvement when relevant.
• Individual initiative to understand the why and how of processes and systems.

• Degree in related field and/or relevant work experience.
• Minimum of 2 years’ experience in a similar position, preferably with user support.
• Strong technical knowledge of telecommunications, network, and PC operating systems.
• Proficient in major office software applications.

Click HERE to view the full Technology Support Specialist job description.

This is a full-time (37.5 hours/week) position, and the hourly rate of pay is $21.50 - $25.00.

Work Location 

This job is on-site at our headquarters located at 307 Cumberland Ave, Portland, Maine, and will require travel to our company’s portfolio of properties in southern Maine and eastern New Hampshire.

Benefits

We have excellent employee benefits, including: 

• Employer-paid health and dental plans for employees;
• Flexible spending and dependent care accounts;
• 401(k) retirement savings plan with immediate vested match of up to 6%;
• Employer-paid basic life, long-term and short-term disability;
• Free wellness services for benefits-eligible employees and their dependents;
• 13 paid holidays;
• Up to 8 weeks paid parental leave;
• Generous earned time, starting with 19 days in first year of employment;
• Professional development assistance;
• Employee referral bonus program
• Tuition reimbursement

Ready to Apply? 

If this job sounds like a fit for you, please click through to our Employment Application. A resume and cover letter that tells us how your experience is relevant to this role are required.