Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers and eight Women, Infants, and Children nutrition program locations throughout Indiana, we offer primary medical, dental, and behavioral healthcare services to community-based patient populations that are diverse in age, educational background, and income level.

Are you driven by a passion for social services and adept at fostering solid connections? IHC is looking for a full time Case Manager to enhance our vibrant team. This role offers a unique chance to make a meaningful impact in the community while working within a supportive and collaborative environment.

Meet our Michigan Street (South Bend) Team: https://indianahealthonline.org/locations/michigan-street-south-bend/

Hours of Operation:

Monday - 8:00 AM - 5:00 PM

Tuesday - 8:00 AM - 5:00 PM

Wednesday - 8:00 AM - 5:00 PM

Thursday - 8:00 AM - 5:00 PM

Friday - 8:00 AM - 1:00 PM

Saturday - Closed

Sunday - Closed

IHC's Benefits and Compensation package includes but is not limited to:

• Hourly pay
• $1000.00 retention bonus paid after one year
• Generous Paid Time Off and Floating Holidays
• Day 1 Insurance benefits eligibility: Two (2) Medical plan options (PPO/HSA), Dental, Vision, FSA, HSA
• Other plan offerings: Guardian Voluntary Life and Aflac Supplemental coverages
• Employer contribution to Health Savings Account when elected
• 403(b) Retirement Plan matching at one year of employment
• Employer-paid Group Life, Short-term disability, and Long-term disability coverages

Job Overview:

The primary responsibility of a Case Manager at IHC is to assist clients in accessing community and healthcare resources and accurately assessing their needs. The Case Manager collaborates with clinic staff, community agencies, and clients to ensure they have access to medical care and local resources while ensuring continuity of care. This role is vital in helping IHC achieve its mission and goal of providing quality healthcare services to the community.

• Monitors client use of services and resolves potential barriers to access
• Provides orientation and in-service training to community agencies
• Maintains accurate participant records to aid service planning and delivery
• Prepares and submits reports as needed
• Conduct home visits, assess social service needs, and determine program eligibility with follow-up as needed
• Effectively plans and prioritizes a variety of projects and meets multiple deadlines

• Education: High school diploma or equivalent required (Bachelor’s degree preferred)
• Certification: May require to complete Indiana Navigator certification based on clinic needs
• Experience: Three years of experience in case management in an FQHC or healthcare setting
• Driver's License: Must possess an Active and valid Indiana Driver's License, including State-mandated Auto Insurance
• Travel: The ability to travel throughout the community is required
• Knowledgable of available community resources
• Excellent interpersonal and customer service skills
• Bilingual preferred, not required
• Computer-proficient

We are an equal-opportunity employer. All applicants will be considered for employment without considering race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.