The Spine Clinic Coordinator receives new patient prospect calls, and schedules patients with the most appropriate provider based on information collected during the initial call and/or prior patient documentation. 

The Details of the Job 

Essential Duties and Responsibilities 

Triage all spine-related patient appointments and schedule appointments per VSON protocols to ensure patients are scheduled with the most appropriate provider in a timely manner 

Register new patients 

Requests and ensures receipt of records prior to patients’ appointments, including receipt of MRI images prior to MRI reviews. 

Reviews and places received external medical records into patients’ EMR records and distributes it internally to appropriate medical staff.  

Assists surgery schedules with clearance and authorizations if applicable. 

Meet the Company’s expectations as described in the VSON Policies and Practices. 

Maintain confidentiality of Personal Identifiable Information (PII) in accordance with company Policies and State and Federal laws, including OSHA and HIPAA regulations.  

Perform job in accordance with all company safety practices. 

Other duties as assigned. 

Accountability and Decision-Making 

Provides assistance to peers or serves as a resource for less experienced employees. 

Actions may affect a work unit or area within a department. 

What it Takes to Do the Job 

Knowledge, Skills and Abilities 

Working knowledge of medical office procedures. Includes the ability to access data on clinic information systems such as scheduling software, Electronic Medical Records software, and company e-mail. 

Skill in developing and maintaining relationships, and communicating calmly and clearly with patients, medical staff and the public. 

Knowledge of English grammar, spelling and punctuation in order to interpret and follow oral and written instruction, keep detailed records, and sort and file materials correctly by alphabetic or numeric systems. 

Knowledge of basic arithmetic to make simple calculations. 

Ability to work under pressure, with interruptions and deadlines.   

Education, Experience and Certificates 

High school diploma or equivalent required. Some college preferred. 

Minimum of 1 year work experience in customer service and/or clinical environment preferred.