An excellent opportunity exists to work for a government contractor with competitive compensation and work-life balance. Posterity Group is seeking an experienced Patient Appointing Representative for the Wright-Patterson AFB, OH.

Location:

88th MDG

4881 Sugar Maple Drive

Wright-Patterson AFB

Ohio 45433

Role and Responsibilities:

As a Patient Appointing Representative (PAR), bridge the gap between the patients and the Wright-Patterson Medical Center, leveraging exceptionally professional and personable skills, leaving a substantial positive impression. The PAR shall:

• Book appointments
• Book follow-up appointments
• Input cancellations
• Send in between encounters (IBE) to clinics for patients
• Update patients’ demographics
• Follow booking protocols
• Schedule labs through 3rd party booking site
• Book primary care manager (PCM) and specialty clinic appointments
• Schedule referrals

• 6 months to 1 year of experience in a medical office and a fast-paced call center
• Mandatory knowledge of medical terminology as evidenced by a 40-hour educational certificate or at least six (6) months of experience
• Minimum typing speed of thirty-five (35) words per minute is required.
• Able to demonstrate excellent customer service skills, a professional demeanor, and a sound understanding of general medical ethics and etiquette
• Knowledge of electronic health record (EHR) and medical informatics systems (i.e. Genesis) and contact center software (T-Metrics) preferred