Job Title: Quality Technician 1
Department: Quality
Reports To: Quality Technician Supervisor
Location: Herb Pharm, 20260 Williams Hwy, Williams, OR, 97544
Job Type: Full-Time.
Hours: Monday - Friday: 10:00 AM - 6:30 PM
FLSA Status: Non-Exempt
Pay: $17.00 - $19.00 per hour DOE Plus a $2.00/hr. shift differential
Date Posted: 03/10/2025
Application Deadline: 03/1/2025

About Herb Pharm

At Herb Pharm, we inspire trust in plants and respect for nature while balancing purpose with profit. Located in beautiful Williams, Oregon, we’ve been the nation’s leading liquid herbal supplement company for over 45 years. Our diverse organic farm and production facility works with 250+ plants to create over 500 liquid herbal extracts, distributed to grocery, natural food, and specialty stores nationwide. We’re committed to treating our employees with respect and gratitude—join us and be part of our mission!

Job Summary

Join our team as a Quality Assurance Specialist and play a pivotal role in ensuring top-notch production quality! You'll be conducting key quality checks, driving continuous improvements, and ensuring strict adherence to cGMP standards. Plus, you'll have the chance to contribute to special impactful projects, helping fuel our success and growth. Ready to make a difference? Apply now!

Key Responsibilities

• Accurately prepare & complete reports for Quality Management Team with keen attention to detail.
• Perform Final Quality inspections of Finished Goods.
• Perform incoming label review and release.
• Provide support to the Microbiology Laboratory.
• Perform allergen checks after each allergen production.
• Perform routine facility monitoring and inspection of ingredients, components, and supplies.
• Submit Quality-related inventory transfer requests.
• Process reserve samples & return sales orders.
• Assist with the implementation of the Quality Hold process.
• Work with the Quality department to place orders for supplies as needed.
• Assist in maintaining the proper filing of documentation. 
• Assist with pest control inspection and documentation.
• Occasional transport of samples to water lab. 
• Issue items to the R&D team as requested.

Qualifications & Skills

• Ability to carry out detailed oral or written instructions.
• Basic math and computer skills are necessary.
• Must pay close attention to detail.
• Ability to effectively communicate, fosters teamwork and collaboration among a diverse team.
• Participates in all team meetings, sharing ideas on continuous process improvement with the supervisor and team members.
• This position is in a cGMP area, therefore masks, lab coats, and hair/beard nets must be worn. No makeup, perfumes, acrylic or artificial nails, or jewelry allowed in cGMP work areas.
• Proficient in Microsoft Suite.
• Proficient in project management systems and consumer insight platforms.
• Current valid Driver’s License.
• Education and Experience: Associate’s degree in a related field or equivalent experience. Experience/training in quality assurance, laboratory settings, or continuous process improvement techniques. 

Working Conditions

The ideal candidate should possess an aptitude for quickly learning new computer software and be prepared for the physical demands of the role, including standing for extended periods and lifting up to 50 lbs. multiple times a day while wearing Personal Protective Equipment (PPE). The work environment may involve exposure to outdoor weather, slippery surfaces, and occasional noise. Basic mathematical skills are required, including the ability to perform calculations like percentages and proportions for problem-solving and production tasks. Candidates should be able to read and interpret company procedures, safety rules, and operational manuals, with support available for diverse communication needs. Strong critical thinking and reasoning skills are essential for navigating non-standard situations, along with the ability to interpret various types of instructions. Lastly, effective communication and collaboration skills are crucial, as candidates must listen, respond thoughtfully, and maintain professionalism in diverse situations.

Pre-Employment Requirements: A pre-employment physical, drug screening and background check is required prior to employment.

Our generous benefits package includes a complete range of quality benefits:

· Comprehensive group medical, dental, and vision coverage for employees and dependents

· Coverage includes a variety of alternative healthcare options

· Prescription drug coverage with a mail-order program

· Generous employee purchase discounts on our herbal products

· Employee-free product program

· Employee assistance program

· Green Commuter Initiative to encourage carpooling, walking, and biking to work

· Life, accident, and disability insurance

· 80 hours of accrued Paid Time Off 

· 40 hours of accrued Paid Sick Time

· Eight paid National Holidays and one floating holiday

· Paid Jury Duty and Bereavement Leave

· Short-term disability plan

· 401(k) retirement plan with company matching and profit-sharing features

At Herb Pharm, we are committed to building a workplace that reflects the diverse communities we serve and embodies the eco-friendly values we stand for. As a B-Corp and Regenerative Organic Certified company, we believe that sustainability and equity go hand in hand. We are dedicated to fostering a culture of inclusion where every individual—regardless of race, ethnicity, gender, sexual orientation, religion, disability, or background—feels empowered to contribute, grow, and thrive.

We know that diversity drives discovery, innovation, and resilience, and we are committed to creating equitable opportunities for all employees. By embracing different perspectives and experiences, we not only strengthen our organization but also help nurture a more just, healthy, and sustainable society.

If you’re passionate about making a positive impact on the world and working in an environment that values social and environmental stewardship, we encourage you to apply. Together, we can create a future where businesses and communities thrive in harmony with the planet.

Herb Pharm is an equal-opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are dedicated to fostering a workplace where everyone feels valued and empowered to contribute to our success.

Herb Pharm is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA). We provide reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities. If you require assistance or accommodation during the application or hiring process, please contact recruiting@herb-pharm.com 

At-Will Employment: Herb Pharm is an ‘At-Will’ employer. Nothing in this job description should be interpreted as an employment contract. Job responsibilities and tasks may be modified from time to time based on the company's needs.