Mid-Level Desk Specialist

Primary Location: Quantico, VA

Must be a U.S Citizen

Security Clearance: Secret

Obsidian Solutions Group (OSG) is seeking a Mid-Level Help Desk Specialist to provide customer focused technical support. The chosen candidate will interact directly with users on multiple network enclaves to assist in providing continuity of services when issues arise. 

The mission of the MSTP is to: Train and Educate Marine Expeditionary Force (MEF) and Marine Expeditionary Brigades (MEB) Command Elements to conduct operations across the range of military operations, within the context of a Joint, Combined, or Coalition environment.  

Primary Responsibilities

• Provide Tier I and Tier II support. 
• Perform troubleshooting of capabilities beyond the tier-1.
• Maintain network operations, installation, and training instructions. 
• Integrate real-time services, to support collaboration between multiple sites and organizations.
• Periodically perform system updates and function tests to ensure equipment is operational.
• Maintain Remedy or enterprise solutions per established processes and procedures.
• Manage and process System Authorization Access Requests (SAAR) for all networks.
• Perform equipment issue and recovery.
• Maintain property accountability inventories and recordkeeping.
• Maintain functional and technical reference models, requirements, and systems.  
• Assist users in operating Audio/Visual equipment and Video Teleconference systems.

Required Skills/Qualifications

• Maintain DOD Cyber Security Workforce 8140 IAT Level I certification.
• Microsoft Active Directory user and object management.
• Proficiency using Microsoft Office 365 suite, TEAMS, and Adobe Acrobat.
• Basic system and network troubleshooting skills

Desired Skills/Qualifications

• Bachelor’s Degree or equivalent w/ 3 Years Direct Relevant Experience
• Proficiency using with IT Service Management systems (i.e., Remedy) and associated workflows.
• Experience with Purebred Mobile device key management 
• Strong verbal, written, interpersonal, and communication skills.

Physical Requirements and Work Environment

• Normal Office Environment 
• Able to lift computer equipment up to 50lbs.

Travel

• 15-35%, occasional travel to Camp Pendleton, CA; Camp Lejeune, NC; or Okinawa, Japan

Company Description

Obsidian Solutions Group LLC (OSG) is a fast-growing professional services firm based in Fredericksburg, VA. We create value for our customers by delivering technology-enabled & mission-oriented technical solutions that solve complex problems, protecting people, information, and assets. Our core capabilities are in providing Enterprise IT, Intelligence Analysis, Production & Development and Knowledge-Based Professional Services Solutions that enable the customer’s mission. Obsidian Solutions Group LLC is a veteran-owned small business.

A career at Obsidian Solutions Group means you are able to put your expertise, credentials, and talents to great use working with customers in the DOD and Intelligence Community, while enjoying the excitement of working in a fast-growing organization committed to making a difference for our customers and in our community. Contribute independently and collaboratively alongside our amazing team of doers and thinkers. Obsidian Solutions Group is small enough to offer a family atmosphere yet large enough to deliver a highly competitive compensation package. We hire and retain the best in the industry, offering exceptional benefits that protect the well-being of our employees, their spouses and domestic partners, and their families.

Our corporate philosophy is centered on hiring and retaining employees with the requisite skills, professional experience, personal commitment, and ethical standards necessary to foster a culture of operational excellence necessary to surpass our customer’s expectations.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Obsidian Solutions Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and gender identity), national and ethnic origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, protected veteran status, and any other non-merit factor, or any other characteristic protected by law.