POSITION OVERVIEW:

The Camp Engagement & Registration Coordinator plays a vital role in ensuring a seamless registration process while fostering strong relationships with campers, families, volunteers, and community partners. This position is responsible for managing camper enrollment, supporting recruitment efforts, coordinating guest services for camp and retreat programs, overseeing the camp store, and serving as a key contact for volunteers. The position reports directly to the Executive Director and is a full-time hourly team member. The ideal candidate is highly organized, detail-oriented, comfortable with technology and management systems. They are able to work both collaboratively and independently to enhance the overall camp experience and mission of the YMCA. 

KEY RESPONSIBILITIES:

Camper Enrollment & Recruitment

• Manage the registration process, ensuring accuracy and clear communication with families.
• Engage in recruitment efforts through outreach, events, and partnerships with community organizations.
• Maintain records, process financial assistance applications, and track enrollment trends.
• Attend community events, when appropriate, to promote camp programs and engage with prospective campers and family 

Guest Experience & Communication

• Serve as the primary contact for families, ensuring excellent customer service and timely responses.
• Coordinate with Camp leadership to promote camp opportunities and updates via email, website, camper forms, and other correspondence.
• Support retreat guest services, assisting with logistics and hospitality for visiting groups.
• Supporting Survey send outs and responses through the Camp survey system.

Camp Store & Office Operations

• Manage inventory, ordering, and sales to ensure a well-stocked and efficiently run camp store.
• Maintain daily office operations.
• Ensure maintenance and upkeep of all office equipment and supplies.
   

Volunteer & Advisory Board Engagement

• Manage the volunteer management system for camp, coordinating schedules and responsibilities.
• Develop and maintain collaborative relationships with community organizations.
• Serve as liaison for the Camp Advisory Board, scheduling meetings, preparing materials, recording minutes, and distributing communications.
• Foster relationships to encourage ongoing engagement and support for camp initiatives.

OUR CULTURE:  Our mission and core values are brought to life by our culture. At the Y, we strive to live our purpose of strengthening communities with intention and purpose every day. We welcome all: we are open to everyone. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We nurture: we support you on your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.

BENEFITS: We believe meaningful work deserves meaningful perks! As a full-time exempt team member, you’ll enjoy a comprehensive benefits package that includes flexible medical, dental, and vision plans, supplemental insurance options, paid training, generous PTO, and an HSA match. You'll also receive a complimentary nationwide YMCA family membership, exclusive discounts on YMCA programs like swim lessons and camps, and access to our YMCA Retirement Plan—so you can grow, thrive, and plan for your future while making a difference every day.  

LEADERSHIP COMPETENCIES:

• Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community. 
• Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause. 
• Inclusion: Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence. 
• Critical Thinking & Decision Making: Makes informed decisions based on logic, data, and sound judgment. 
• Developing Self & Others: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.
• Emotional Maturity: Demonstrates the ability to understand and manage emotions effectively in all situations. 

The YMCA of Southeastern NC does not discriminate in employment opportunities or practices on the basis of race, color, faith, gender, pregnancy, national origin, age, disability, sexual preference, gender identity, veteran status, citizenship status, genetic information, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies. 

QUALIFICATIONS:

Core Skills & Abilities

• Strong communication and presentation skills with confidence speaking to groups and representing Camp Kirkwood.
• Ability to build positive relationships with families and provide excellent customer service.
• Highly organized with strong attention to detail and ability to manage multiple tasks.
• Works effectively both independently and as part of a team.

 Technology & Administrative Skills

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience tracking registration data, generating reports, and supporting program decisions.
• Comfortable using registration databases, CRM systems, and digital communication tools.

Marketing & Engagement (Preferred)

• Experience with marketing, outreach, or community engagement.
• Ability to promote camp through events, presentations, tours, social media, and family communications.
• Creative in sharing the impact and story of camp with prospective families.

Education & Experience

• Background in customer service, hospitality, youth programs, recreation, marketing, or community engagement.
• Passion for the YMCA mission and creating meaningful experiences for youth and families.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• Requires vision, speech, and hearing to normal range, with or without accommodations.
• Must be able to communicate clearly through written and verbal media.
• Requires the ability to stand, bend, stoop, pull, and push.
• Ability to handle conflict positively, work in high-stress situations, and ensure the safety of others.
• Must be able to respond to emergency situations.
• Occasional travel, including overnight, may be necessary.

WORK SCHEDULE:

This is a full-time onsite position requiring M-F some flexibility, including occasional evenings and weekends, especially during peak camp seasons and recruitment events. The role involves a combination of office-based tasks, on-site camp responsibilities, and community outreach.

YMCA SAFETY REQUIREMENTS:
CPR & First Aid – Must be able to complete and maintain certification in CPR and First Aid; able to assist individuals in need until professional help arrives.

Emergency Response – Ability to quickly identify emergency situations (medical, fire, environmental, etc.) and respond appropriately following established procedures.

Incident Management – Required to report all safety incidents and hazards immediately and accurately to supervisors.

Safe Environment – Commitment to maintaining a safe, clean, and hazard-free environment for all staff, members, and participants.

Physical Readiness – Must be able to perform physical tasks related to safety, including assisting individuals of various ages and physical abilities.

Compliance – Follow all YMCA safety protocols, OSHA standards, and state/local regulations as applicable. 

Reasonable Accommodation Statement: The YMCA provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. If you require accommodation to complete the application process or to perform essential job functions, please contact Human Resources.  

JOB TITLE: CAMP ENGAGEMENT & REGISTRATION COORDINATOR

POSITION TYPE: Full-Time 

FLSA: Non - Exempt

PAY RATE:  $14.40 - $18.00

REVISION DATE: 3/3/2026 

Equal Opportunity Employer: The YMCA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workforce that reflects the communities we serve.