Essential Duties and Responsibilities (include but are not limited to)

Guest Services

Ø  Professional and cheerful greeting of all visitors and tenants 

Ø  Use of  LA Same day programs to provide information, directions and itineraries 

Ø  Distribution of maps, brochures and travel related materials 

Ø  Management of 1st floor movie and exhibits areas at opening and closing times 

Ø  Coordination with custodial to maintain 1st floor in a neat and orderly manner

Ø  Solicitation of demographic information from all visitors and tour groups

Safety & Security 

Ø   Working knowledge of  life safety, emergency and alarm procedures

Ø  Monitoring of visitor traffic to ensure travel-related business purpose

Ø  Greeting of visitors to upper floor tenant offices, appropriately notification

Ø  Monitoring of parking lot to deter illegal parking, authorization of towing if necessary

Ø  Directing of security guard as appropriate

Other Responsibilities 

Ø  Compiling of daily records if needed

Ø  Reporting of all maintenance or electronic problems to supervisor

Ø  Completion of any request made by supervisor 

Requirements

Qualifications:

Travel Counselor must be able to perform each essential duty as listed above satisfactorily. 

Reasonable accommodations relating to duties or work environment may be made to enable 

individuals with disabilities to perform the essential functions.

Competencies 

Customer Service

· Responsiveness to requests for service and assistance

· Extensive knowledge base of local travel related information

· Responsive to travelers needs in a courteous, proactive, timely manner

· Management of difficult or emotional customer situations in a rational, calm manner

· Solicitation of  feedback from travelers to improve service

Written/Verbal Communication

· Ability to read and write in a clear, professional manner and tone 

Mathematical 

· Proficient in addition, subtraction, multiplication, and division 

Technical

· Operation of a computer using a keyboard and mouse

· Proficient operation of LA Same day itinerary program

Physical Demands

· Standing, walking, climbing, sitting, using hands and fingers, handling or feeling, reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching, crawling, hearing, talking 

· Occasionally lifting and/or moving up to 20 pounds