TEAM LEAD
SUPERVISOR: MANAGER REVISED DATE: 01/01/2017
FLSA STATUS: Non-exempt APPROVED BY: Managers
SUMMARY:
ESSENTIAL FUNCTIONS:
1. Provides daily direction and communication to team members so that customer inquiries, orders,
billing, collections or other applicable departmental priorities are handled in a timely, efficient
and knowledgeable manner.
2. Engages in ongoing evaluation of processes and procedures. Suggests methods to improve area
operations, efficiency and service to both internal and external customers.
3. Completes performance management activities as required by the department manager; may include
call monitoring, production audits, side-by-sides, reporting, etc.
4. Provides statistical and performance feedback and coaching on a regular basis to each team
member. Maintains the confidentiality of team member performance metrics unless otherwise allowed
by common departmental practice (i.e., posting individual statistics)
5. Ensures employees have appropriate training and other resources to perform their jobs.
Communicates training or resource challenges to the department manager.
6. Escalates disciplinary needs, ongoing performance issues and/or employee relations concerns to
the department manager for appropriate action based on company policy and procedure. May serve as a
witness in the delivery of disciplinary action.
7. Maintains a high-quality work environment so team members are motivated to perform at their
highest level.
8. Assists the manager with daily operation of the department to include the development, analyses
and implementation of staffing, training, scheduling and daily
productivity. Shares continual responsibility for deciding how to manage the employees, ensuring
work is handled efficiently and effectively.
9. Maintains a high level of process knowledge, personal work quality, and daily work production
according to departmental expectations.
10. Works as a member/leader of any special or ongoing projects that are important to process
improvement, departmental goals and company success.
11. Partners with the department manager and co-leaders to establish work procedures and processes
that support the company and departmental standards, procedures and strategic directives.
12. Uses appropriate judgment in upward communication regarding department or employee concerns,
process needs, service issues, and any other topic the manager should be made aware of.
13. Other duties as assigned by the Manager.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position, and hours of work and days are scheduled Monday through Friday, with
shifts as determined by manager to meet department coverage needs.
Occasional evening and weekend work may be required as job duties demand.
This position supervises the day-to-day work of all team members including production, work
quality, coaching, and counseling but is not responsible for hiring, discipline, or termination of
employment.
This job operates primarily in a professional office environment. This role routinely uses standard
office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
The employee is typically required to sit; frequently stands, occasionally required to climb or
balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10
pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include both close and distance vision, color and
peripheral vision, depth perception and ability to adjust focus.
Travel is not typically required for this position.
Please note this job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities and activities may change at any time with or without notice.
DASCO provides equal employment opportunities (EEO) to all employees and applicants for employment
without regard to race, color, religion, sex, national origin, age, disability or genetics. In
addition to federal law requirements, DASCO complies with applicable state and local laws governing
nondiscrimination in employment in every location in which the company has facilities. This policy
applies to all terms and conditions of employment, including recruiting, hiring, placement,
promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
DASCO expressly prohibits any form of workplace harassment based on race, color, religion, gender,
sexual orientation, gender identity or expression, national origin, age, genetic information,
disability, or veteran status. Improper interference with the ability of