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Total Quality Control Manager
Ontario, CA
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Description
 Love to make, create, innovate or inspire?Then you would love working at Pentel of America!We have a long-established tradition of supporting self-expression and creativity, exploring boundaries and innovating new writing instruments and art supplies - all while promoting good planet stewardship.If these sound like things you value, we probably should be working together.

Compensation Range: $100K - $105K annual D.O.E

Core business hours: 8:30 am - 5:00 pm, Exempt - Supervisory

Benefits: Medical, Dental, Vision, Life Ins. AD&D, Sup. Life, Vacation, Sick (6), 401K, Holidays (12)


Plans, coordinates, and directs a quality control program designed to ensure continuous receipt and distribution of products that comply with established product and safety standards as outlined in company directives, State, and Federal guidelines. Leads, facilitates, and collaborates with internal departments and Pentel factories on Quality Circles to enhance the work environment through innovation and teamwork. 


Essential Duties:

  • Procures product and chemical information and submits these for Toxicological evaluation to assessment bodies to obtain certification of product safety within CPSC established guidelines of CPSA, CPSIA, TSCA, and Prop 65 and other pertinent State and Federal guidelines governing distribution of products. 
  • Inquires about, coordinates, and maintains records of product information, current formulations, and test results.
  • Submits products for external testing to meet regulatory and customer requirements, facilitating the approval of new and existing products and ensuring product safety.
  • Oversees incoming products from suppliers and conducts rotational stock evaluations to ensure fitness for use. Utilizes established product specifications to develop programs to verify quality and safety of incoming products. 
  • Implements inspection criteria, procedures, and trainings within the TQC department, collaborating with other teams to train key personnel on Pentel TQC Principles. Creates and directs environmental test functions with regard to products distributed and chemicals or materials used in processes.
  • Analyzes statistical data and to identify quality trends and ensure the quality and reliability of received products and components from both domestic and overseas suppliers.
  • Initiates and collaborates with related departments on Total Quality Control objectives and philosophy, leveraging Quality Circles, to achieve corporate policies and goals.
  • Applies TQM tools and systems using analytics to increase value, reduce waste, and ensure quality and cost control. Resolves non-conforming issues through root cause analysis and collaborative efforts. 
  • Coordinates objectives with operational procedures, collaborating with internal teams and suppliers of product to maximize product reliability and maintain profitability.
  • Investigates customer complaints to identify root causes and implement countermeasures to enhance product quality and prevent end-use failures. Ensure superior customer experience through effective and customer-centric warranty service. 
  • Actively participates in trade association meetings and art education activities. 
  • Attendance and punctuality are an essential duty including time management.
For Management:  included are duties & responsibilities common to all supervisory & management positions including performance/salary review, training, safety, report preparation, EEO/AAP, scheduling, discipline etc.

CONTACTS:

  • Internal:  Company wide
  • External:  Not limited to: Suppliers, Branches, Toxicological Assessment Organizations, Certification Boards, Government Agencies, Test Laboratories, and Customers including end users.
The preceding functions have been provided examples of the types of work performed by employees assigned to this job classification.  Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.  Performs any additional duties as required by company management.
Requirements

Education and/or Experience:

  • High School with a minimum of two years of College and/or demonstrated experience dealing with Quality procedures and Tools as well as fundamental understanding of chemicals and formulas of products and product consumer safety.
  • Prior non-profit board experience preferred.

Knowledge, Skills and General Abilities:

  • Excellent verbal and written communication skills
  • Strong analytical and problem solving abilities
  • Ability to understand chemical formulas and properties of chemicals and product components
  • Ability to interact professionally with all levels of management and with external organizations. 
  • Knowledge of product safety and potential hazards of chemicals and hazardous materials

Certificates, Licenses, Registrations:

  • Certificates, Licenses, or Registration in related field

Other Special Skills and Abilities:

  • Proficiency in Microsoft Windows applications and Microsoft Office software.  Strong emphasis on Excel
  • PC Desktop knowledge and usage required

PHYSICAL DEMANDS:

  • Sitting for periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard and perform precise measurements and fine motor movements to dissect products for analysis.
  • Walking or standing for brief periods of time.
  • Infrequent lifting up to 53 lbs
  • Prolonged visual acuity necessary to view VDT.
  • Travel:  Frequently to Tijuana Mexico, Infrequent to Japan and Taiwan factories, Infrequent to WIMA, ACMI, NAMTA AND NAEA

WORK ENVIRONMENT:  Office, Receiving, and Distribution Areas


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.
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