The Receptionist will be the first face that welcomes all patients as if they are a member of the family. We are a team-oriented practice that succeeds on communication and support of one another. Excellent customer service and a positive attitude are a must for this position.

Schedule availability  : Mon-Wed- 10am-5pm, and Thurs 9am-2pm

Pay Range: $22-$26 per hour DOE

Duties include:

• Welcome patients by greeting them promptly and engaging in conversation
• Schedule and confirm appointments, answer the telephone, assist with patient questions
• Enter and track treatment plans in the group’s computer system
• Act as a subject matter expert on the insurance plans accepted by the group, including their limitations and exclusions
• Collect payments from patients on any amount that may be owed, including current treatment being performed as well as past due balances; handle payments in accordance with the group’s Cash Handling Policy
• Follow up on internal Specialty referrals to ensure treatment is scheduled and completed; ensure completed treatment is communicated back to the referring Dentist
• Ensure every patient has a future hygiene appointment scheduled
• Partner with clinical providers to ensure they feel supported, participate in team huddles daily, proactively monitor the flow of the office
• Address patient complaints in a timely and compassionate manner, transition escalated patients to management as appropriate

• At least 6 months of dental front office experience required
• Experience utilizing a dental/healthcare practice management system(s), Open Dental preferred
• Professional conduct and appearance