Position Overview:
Crowne Plaza North Augusta is seeking a highly skilled and dependable Hotel Maintenance Technician to join our team. In this role, you will be responsible for performing maintenance tasks to ensure the hotel’s systems, equipment, and facilities are functioning optimally, all while maintaining a high level of guest satisfaction. You will handle a variety of maintenance duties including electrical, plumbing, HVAC, and other essential hotel functions.

Core Responsibilities:

As a Hotel Maintenance Technician at Crowne Plaza North Augusta, your primary responsibilities will include the following:

1. Administration

Perform routine maintenance and repairs on hotel systems, including electrical, plumbing, minor painting, and other related maintenance tasks.

• Replace air conditioner filters and maintain air conditioning units, cooling towers, and boilers to provide heating, cooling, and hot water for guests.
• Maintain the pool area by ensuring proper chemical balancing, cleaning, and safety.
• Address and resolve guest inquiries, complaints, or requests in a courteous, timely, and professional manner.
• Contribute to improving guest satisfaction by providing a high-quality product and exceptional service through employee development.

2. Support 

• Communicate effectively in English with guests, associates, and vendors to ensure smooth operations.
• Accurately report maintenance-related information and adhere to all StepStone and Crowne Plaza policies and procedures.
• Participate in required meetings to stay updated on hotel needs and improvement strategies.

Professionalism and Style Expectations

3. Personal Effectiveness 

• Ensure that all tasks and projects are completed thoroughly, professionally, and with great care.
• Adapt to high-pressure situations and remain open to change.
• Take ownership of personal growth and development in your career.
• Maintain a professional appearance and conduct yourself in a manner that sets a positive example for all team members.

4. Communication 

• Align with and communicate the Crowne Plaza and StepStone Mission and Core values to all team members and guests.
• Express ideas clearly and professionally while actively listening to others.
• Ensure timely communication of important information and decisions to appropriate parties.
• Maintain respectful working relationships, working to resolve conflicts in a constructive and positive manner.

Physical Requirements:

• Ability to lift up to 70 pounds.
• Ability to perform physical tasks such as bending, stooping, reaching, and manual dexterity.
• Ability to push, pull, or carry equipment weighing up to 70 pounds.
• Required skills in hearing, writing, and typing.

Additional Responsibilities:

• Demonstrate knowledge of all hotel departments and their functions.
• Familiarity with federal, state, and local health, safety, and legal regulations.
• Strong mathematical and computer skills.
• High school education and relevant experience preferred.
• CPR and first aid certification are a plus.
• Additional language skills are a bonus.

Requirements:
To succeed in this role, you must possess the skills and abilities to perform maintenance tasks efficiently and safely. You should be adaptable and capable of working in a fast-paced environment. A commitment to maintaining a safe work environment and compliance with all company policies and procedures is essential.

Why Crowne Plaza North Augusta?
At Crowne Plaza North Augusta, we are committed to creating an inclusive and supportive work environment. We offer competitive pay, professional development opportunities, and a collaborative team culture. If you're looking for a rewarding career in hospitality, this is the place for you.

StepStone Hospitality, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace for all employees.