This position is for May 2025.

Schedule:

Weekdays + Weekends

Who you will be working for: The Springs Resort

The Springs Resort, located in the heart of Pagosa Springs, Colorado, is a renowned luxury destination celebrated for its 25 naturally hot therapeutic mineral pools from the deepest geothermal hot spring, The Mother Spring. Nestled alongside the San Juan River, the resort offers breathtaking views of the surrounding mountains and is an ideal retreat for relaxation and rejuvenation. Guests can indulge in world-class spa treatments, unwind in the healing waters, and experience the tranquil ambiance of this serene getaway. With a commitment to wellness and exceptional guest service, The Springs Resort provides an unforgettable experience for visitors seeking both adventure and relaxation in a stunning natural setting.

Where you will be working:

· 323 Hot Springs Blvd, Pagosa Springs, CO, 81147

· One of the best hot springs in the world.

· The world's deepest aquifer by Guinness World Records.

· Certified Great Place to Work May 2024-May 2025.

Your mission:

Should you choose to accept it…

The Springs Resort and Spa is seeking a dedicated and energetic Bellman to provide a warm welcome and assist guests with their luggage and personal belongings upon arrival and departure. In this role, you will offer helpful information about the resort, local area, and amenities, ensuring a seamless and positive experience from the moment guests step onto the property. If you enjoy guest interaction and are passionate about hospitality, this could be the perfect opportunity for you! 

Where you can make an impact:

• Greet guests warmly and assist them with their luggage, providing prompt and courteous service.
• Escort guests to their rooms, offering information about resort services, amenities, and room features.
• Assist with luggage during check-in, check-out, and room changes.
• Respond to guest requests for information about the resort, local attractions, and transportation services.
• Maintain a clean and organized lobby, entrance area, and bell stand.
• Handle guest belongings with care, ensuring all items are safely transported and stored.
• Assist with room deliveries, including packages, messages, and amenities.
• Communicate guest requests or issues to the front desk and other relevant departments as needed.
• Ensure proper handling of luggage storage, following safety protocols and guest service standards.
• Assist with transportation arrangements for guests, including arranging taxis or shuttles.

Education/Formal Training:

• High school diploma or equivalent required; degree in hospitality management preferred.

Experience:

• Previous experience in a front desk or customer service role preferred.
• Familiarity with property management systems is a plus.

Knowledge/Skills:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer-focused mindset with a passion for providing outstanding service.
• Ability to handle cash and process transactions accurately.
• Basic computer proficiency, including MS Office and reservation software.
• Flexibility to work shifts, including weekends and holidays.

 Where benefits shape a better life:

• Free rentals for ski equipment, tubes, kayaks, paddle boards, discounts on rafting and Hot Air Balloon rental discounts.
• Free professional theater tickets.
• $300 Experiential Fund (only for Full time)
• $200 housing stipend (only for full time)
• Soaking, bring up to 8 friends or family.
• Local shopping discounts.
• Food discounts, 30% on Wednesdays and 20% on other days.
• Extra income on guest shout outs.
• The ability to get hotel discounts in Texas. We own and manage hotels in Houston and San Antonio.

Why Our Team Members Build Long-Term Careers with Us:

· Career Growth Opportunities

· Fast-Paced Environment

· Making a positive Impact on Guests

· Employee Benefits and Perks

· Opportunities for Training and Development

To learn more about us:

· www.pagosahotsprings.com

· Instagram - pagosahotsprings

If you have any questions reach out to Tom Sottek @ tsottek@pagosahotsprings.com