Summary

The Commercial Lines Account Service Manager handles the service needs of clients by performing the following duties.

Essential Duties and Responsibilities

• Coordinates all on-demand and renewal cert issuance
• Completes change request ordering from carrier
• Processes audits that are not premium bearing or do not have a large increase (send other audits to AM/Producer)
• Sends all policies to be checked by third party vendor
• Checks endorsements from carrier for accuracy
• Processes cancellations (DB non pay, LPR’s received from AM, and sending non renewals to AM/Producer)
• Handles escalating premium bearing change requests and audits to AM
• Completes MVR requests for underwriting only
• Orders loss runs when requested
• Performs other related duties and tasks as necessary or as assigned.

• Must have a High School diploma or equivalent. College degree preferred. Insurance studies and designations are a plus.
• Active Property and Casualty Insurance License.
• Minimum 2-4 years of insurance experience.
• Proficiency in Excel and PowerPoint
• Self-motivated and able to handle multiple tasks with minimal guidance in order to meet deadlines.
• Good oral and written communication skills to articulate key information.
• Initiative and willingness to take on additional responsibilities.
• High emphasis on teamwork, collaboration, data analysis, and process innovation.
• Self-starter and work with direction and taking ownership of areas of responsibility.
• Detail-oriented.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

• Health, dental, and vision benefits
• Flexible Spending Account and 401k Plan with matching
• Life Insurance, Short & Long Term Disability, Accident, Cancer, etc.
• 9 Paid Holidays Per Year plus your birthday and a day to volunteer
• Generous paid time off package

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